Director, Software Engineering

• Welcome to the Agentic Commerce Era
• At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.
• As the Director of Software Engineering for Platform & Infrastructure, you will play a critical role in shaping the technical foundation that empowers our global engineering organization. This is a strategic leadership role where you will collaborate to define infrastructure strategy, pioneer developer productivity at scale, and partner with executive leadership to modernize how we build, deploy, and operate systems.
• You will lead, scale, and inspire a distributed team of engineers. Your mission is to eliminate developer friction, champion cloud-native evolution, and ensure our systems are relentlessly scalable, secure, and reliable.
• BigCommerce, part of the Commerce brand family, helps merchants increase sales at every stage of their growth. From small startups to mid-market businesses and large enterprises, we provide the leading e-commerce platform. Our customers can then concentrate on what's most important: growing their businesses. We enable our customers to build, innovate, and grow, collectively reshaping the e-commerce industry.
• What You'll Do
• Areas of Impact
• Strategic Infrastructure and Platform Evolution
• Shape the Strategy: Partner with engineering leadership to help define and execute the roadmap for infrastructure unification, establishing modern operational standards across the entire global organization.
• Modernize Architecture: Drive our continued evolution toward cloud-native, containerized, and highly orchestrated environments.
• Scale Distributed Systems: Ensure our core data and messaging layers are optimized for global scale.
• Remove Friction: Lead developer productivity engineering to drastically reduce cycle times across build, test, deploy, and observability workflows.
• Elevate Quality: Ensure that technical decisions inherently support world-class performance, reliability, availability, and security without sacrificing developer velocity.
• Talent Leadership and Team Growth
• Grow the Organization: Coach, mentor, and elevate engineering managers and technical leaders, building a sustainable leadership pipeline within your organization.
• Global Talent Acquisition: Drive hiring strategies to attract, retain, and diverse top-tier engineering talent.
• Foster Collaboration: Champion a high-trust, productive feedback culture where engineers are empowered to speak up, experiment, and challenge the status quo.
• Who Are You

Experienced leader

• 10+ years in software engineering with 5+ years managing teams (managing through managers).
• Global Scale Mindset: Proven ability to influence and align cross-functional stakeholders across distributed teams in Australia, North America, and Europe.
• Bias for Action: Demonstrated track record of driving complex, ambiguous initiatives from conception through production.
• Cloud-Native & Platform Architecture: Expertise in the architecture, operation, and evolution of large-scale, cloud-native SaaS infrastructure. Proficient with containerization, orchestration (e.g., Kubernetes), and infrastructure-as-code.
• Edge & Network Infrastructure: Hands-on experience optimizing global performance and security using modern edge platforms like Cloudflare.
• Systems Engineering: A strong technical foundation building at scale. Ability to evaluate system design tradeoffs, conduct high-level code reviews, and identify application weaknesses.
• (Pay Transparency Range: $207,000.00 - $311,000.00)
• Compensation Transparency
• The national base salary range for this role is posted above in this job post.
• Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams.
• Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution.
• Inclusion and Belonging
• At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.
• We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs.
• Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/
• Protect Yourself Against Hiring Scams: Our Corporate Disclaimer
• Commerce, along with many other employers, has become the subject of fraudulent job offers to hopeful prospective job seekers.
• Be advised:
• Commerce does not offer jobs to individuals who do not go through our formal hiring process.
• Commerce will never:
• require payment of recruitment fees from candidates;
• request personally identifiable information through unsanctioned websites or applications;
• attempt to solicit money from you as part of the hiring process or as part of an employment offer;
• solicit money to complete visa requirements as part of a job offer.
• If you receive unsolicited offers of employment from Commerce, we urge you to be extremely cautious and avoid engaging or responding.