eCommerce Compliance Manager
- company
- Pattern
- location
- Tokyo, Japan
- posted
- 16 Jun
- **About Pattern**
- Pattern (Nasdaq: PTRN) accelerates brands on global ecommerce marketplaces using proprietary technology and AI. Leveraging 46+ trillion data points and advanced machine learning models, Pattern optimizes and automates key levers of ecommerce growth—including advertising, content management, logistics, pricing, and customer service. Hundreds of global brands use Pattern’s platform to drive profitable growth across 60+ marketplaces such as Amazon, Walmart, Tmall, TikTok Shop, and JD.
- The eCommerce Compliance Manager is a dynamic, people-oriented, and highly analytical individual responsible for overseeing eCommerce compliance efforts across Japan. This role works closely with the account health team to manage Pattern's compliance with various eCommerce platform policies and local government regulations. The role also proactively reviews product listing content and partners with selling teams to ensure marketplace policy-compliant listings across Amazon Japan, Rakuten, Yahoo! Shopping, and other Japan-based platforms
- **.
- Essential Duties and Responsibiliti**
- esEnsure full compliance with all import-related regulations, including Japan Customs procedures, product inspections, quarantine requirements, and import documentati
- onCoordinate with Japanese regulatory bodies — including MHLW, CAA, and NITE — to secure necessary certifications and approvals for imported products by catego
- ryManage mandatory Japanese product safety certifications (PSE, PSC) for applicable product categori
- esEnsure compliance with Keihyo-ho (景品表示法) and Yakuji-ho (薬機法) for advertising content, discount claims, and health-related product langua
- geAudit product catalog listings for compliance with Japanese platform policies and consumer protection la
- wsMonitor and update banned keywords, restricted product categories, and compliance notices across Japan eCommerce platfor
- msManage seller account health, including writing and submitting Plans of Action (POAs) in response to performance notifications or policy violatio
- nsProactively identify and troubleshoot potential compliance risks before they escala
- teCommunicate compliance issues clearly and promptly to the seller and commercial tea
- msManage listings on Amazon Japan, Rakuten Ichiba, Yahoo! Shopping, and other Japan marketplaces with deep policy expertise, focusing on new and evolving platform regulatio
- **ns
- Qualificati**
- ons4+ years of working experie
- nceDeep working knowledge of Yakuji-ho (薬機法) and Keihyo-ho (景品表示法), including practical experience applying these laws to real product listings and marketing cont
- entHands-on experience navigating Japanese import regulations — customs procedures, MHLW approvals, PSE/PSC certifications, and product category-specific requireme
- ntsProven ability to assess product compliance risks and act independently, without needing to escalate every decis
- ionBusiness-level Japanese proficiency (reading and writing); able to interpret regulatory documents, official notices, and platform policy upda
- tesStrong judgement, attention to detail, and a genuine commitment to doing things the right
- **way
- Prefer**
- red:Experience working on the product or brand side of import compliance, rather than purely a platform operations backgr
- oundFamiliarity with Amazon Japan and/or Rakuten Ichiba account health management, including Plans of Ac
- tionExposure to cross-border eCommerce import flows into J
- apanExperience of liaising directly with regulatory bodies such as MHLW, CAA, or customs authori
- tiesConversational in Eng
- lish
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