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jobs/hatch

Process Improvement Facilitator @ Fashion Ecommerce

company
Hatch
location
Greater Sydney Area, Australia
work mode
hybrid
posted
27 Jul
  • Since 2011, a leading fashion e-commerce retailer has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce & lifestyle destination in the region, its e-commerce platforms provide an inspiring and seamless end-to-end customer experience through innovative technology.
  • The Supply Chain team plays a critical role in ensuring customers receive the products they love, when they want them. As the business continues to optimise its fulfilment and logistics operations, the team is focused on driving operational excellence, continuous improvement and exceptional customer outcomes.
  • We’re looking for a
  • **Process Improvement Facilitator**
  • to join the Fulfilment Centre Operations team. This role is all about driving continuous improvement, supporting operational excellence, and helping teams work smarter through better processes, documentation, training and stakeholder collaboration.
  • You'll play a key role in identifying opportunities to improve how the fulfilment centre operates, using data, process mapping and strong stakeholder relationships to deliver meaningful change.
  • **About the Role**
  • Drive and support continuous improvement initiatives across Fulfilment Centre Operations using data-driven decision-making.
  • Deliver White Belt training and coach team members on continuous improvement methodologies such as Kaizen.
  • Lead and coordinate small to medium process improvement projects with a focus on operational performance and measurable outcomes.
  • Research, review and analyse existing operational processes to identify inefficiencies, bottlenecks and improvement opportunities.
  • Create process maps and documentation to support training, change management and operational consistency.
  • Collect and analyse operational data to monitor process performance and measure improvement initiatives.
  • Develop and maintain training materials, including Standard Operating Procedures (SOPs), Work Instructions and One Point Lessons.
  • Partner with the Training team to deliver operational training across the fulfilment centre.
  • Work closely with Operations leaders to gather feedback, communicate updates and identify improvement opportunities.
  • Support onboarding activities, including agency conversions and new starter experiences.
  • Maintain accurate records of training, attendance, assessments, certifications and documentation updates.
  • Coordinate fulfilment centre tours for internal and external stakeholders.
  • Collaborate across Operations, People & Culture, Health & Safety, Supply Chain, Customer Service and other business functions to drive practical improvements.
  • **About You**
  • Experience in fulfilment centre, warehouse, operations or process improvement environments.
  • A continuous improvement mindset with strong problem-solving capabilities.
  • Strong analytical skills and confidence working with operational data and KPIs.
  • Experience supporting or coordinating end-to-end improvement projects.
  • Excellent written, verbal and visual communication skills.
  • Experience creating clear process documentation, including process maps, SOPs and training materials.
  • Strong planning, organisation and prioritisation skills.
  • Ability to build strong cross-functional relationships and influence stakeholders.
  • Safety-focused with a commitment to compliant ways of working.
  • Broad understanding of fulfilment centre operations or the ability to learn operational workflows quickly.
  • **Life at the Company**
  • People are at the heart of the business, with a culture built around collaboration, continuous learning and innovation. Employees enjoy:
  • Flexible hybrid working.
  • Learning and development opportunities, including learning days and hackathons.
  • Generous parental leave benefits.
  • Birthday leave.
  • Employee product discounts and sample sales.
  • Employee wellbeing programs.
  • Employee Assistance Program.
  • Paid volunteer days to support community initiatives.
  • The company is committed to creating an accessible recruitment process. Applicants requiring adjustments during recruitment are encouraged to request support.
  • 🟢
  • **Please consider applying even if you don't meet 100% of what's outlined.**
  • 🟢
  • **Key Responsibilities**
  • 🚀 Driving continuous improvement initiatives
  • 🎓 Conducting training
  • 📈 Leading process improvement projects
  • **Key Strengths**
  • 🔧 Process improvement
  • 📊 Data analysis
  • 🗣️ Communication skills
  • 📅 Project management
  • 📚 Training development
  • 🤝 Stakeholder engagement
  • **Why this company is partnering with Hatch**
  • Our client is partnering with Hatch to provide a more engaging and skills-focused hiring experience. Hatch exists to level the playing field for people as they discover a career that's right for them, giving candidates the opportunity to show more than just their resume.
  • **A Final Note:**
  • This is a role with one of Hatch's clients, not with Hatch.

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