AI app
Riskified
Fraud and abuse prevention for online stores, scoring orders in real time with chargeback guarantee, dispute management, account protection and refund abuse controls.
Listing data refreshed Built from public product pages and documentation. SourcesClaim this listing
ecommerceguide summary
Riskified scores orders in real time to approve or decline ecommerce checkouts, with machine learning models running sub-second analysis. The platform covers Adaptive Checkout, Chargeback Guarantee, Dispute Resolve for disputes, Account Secure for login protection and Policy Protect for refund and return abuse. It integrates with Shopify and is listed on the Shopify App Store by developer Riskified. Pricing is not published; the site offers a demo request form. Named customers include Booking.com, Finish Line and Lorna Jane.
Why it stands out
Riskified's Chargeback Guarantee takes liability for approved orders that turn out fraudulent, and the product is sold through demo requests only.
What Riskified does
ecommerceguide editorial- Real-time approve or decline decisions on ecommerce orders
- Chargeback Guarantee shifts fraud liability on approved orders
- Policy Protect targets refund and return abuse patterns
- Dispute Resolve handles chargeback disputes and representment
- Account Secure protects customer logins and account takeover attempts
- Shopify integration; app store listing by developer Riskified
- Enterprise sales: no published pricing, demo request only
- Site published in English, German, Japanese, Spanish, French and more
How ecommerce teams could use it
ecommerceguide editorialIllustrative scenarios written by ecommerceguide from the product's documented capabilities. They are not customer case studies.
A Shopify apparel brand taking cross-border card orders
Borderline international checkouts are being declined or held for manual review
Intended outcomeRiskified returns an approve or decline decision in sub-second analysis and takes liability for approved orders under Chargeback Guarantee
An online electronics retailer with high return volumes
Repeat refund claims and return abuse on high-value items
Intended outcomePolicy Protect identifies abusive refund and return behaviour so claims can be blocked before they are approved
A digital goods or ticketing seller with customer accounts
Account takeover attempts at login alongside disputed transactions
Intended outcomeAccount Secure screens logins while Dispute Resolve manages chargeback disputes raised against completed orders
Who it suits
ecommerceguide editorialBest for
You run a Shopify or custom ecommerce checkout and want fraud decisioning with chargeback liability, refund abuse controls and dispute handling under one enterprise contract.
Probably not for
You need published self-serve pricing or a documented integration beyond Shopify, since Riskified lists no prices and sells through demo requests.
- Business size
- EnterpriseRiskified publishes no pricing and routes buyers to a 'Let's talk' demo request, an enterprise sales model.
Riskified pricing
From the vendorAs published by the vendor. Prices change, so confirm on the vendor's site before buying.
- Model
- Freemium
Often used alongside
ecommerceguide editorialWhat the vendor and reviewers say
From the vendorCustomers named by Riskified
- Booking.com
- TicketNetwork
- GoPro
- Lorna Jane
- StockX
- Ring
- Skullcandy
- Super.com
- Dabble
- Comoto
- Tripster
- Chewy
Named on the vendor's own site (source (opens in a new tab)). Not confirmed with the customers.
Themes in third-party reviews · 9 reviews read
Praised for
- Chargeback reimbursement including fees processed quickly, no questions asked
- Pay-only-when-wrong pricing model eliminates financial risk for merchants
- Fraud protection fully automated, freeing teams from manual order review
- Approval process integration makes fraud management completely hands-off
- Reduced chargebacks significantly, cheaper than dedicated fraud staff
Common complaints
- Approved orders reversed after shipment, leaving merchant exposed mid-fulfillment
- Chargeback claims denied despite tracking proof showing customer received goods
- International address verification workflow creates operational confusion for merchants
Summarised from public reviews (opens in a new tab). No rating is given.
Security and compliance claims
- SOC 2
- ISO 27001
- GDPR
- CCPA
- ISO/IEC 27017:2015
- ISO/IEC 27018:2019
- SOC 1
- SOC 3
As stated by the vendor (source (opens in a new tab)). Ask the vendor for certificates before relying on them.
Categories and use cases
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Sources
ecommerceguide profiles are built from public product information and written for ecommerce teams. We do not test products, and paying never changes where a listing ranks.
- Product websiteriskified.com (opens in a new tab)
- Customer listriskified.com (opens in a new tab)
- Security and compliance pagesecurity.riskified.com (opens in a new tab)
- Third-party reviewsapps.shopify.com (opens in a new tab)
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