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AI app

Riskified

Fraud and abuse prevention for online stores, scoring orders in real time with chargeback guarantee, dispute management, account protection and refund abuse controls.

  • Marketing
  • Content & product copy
  • Freemium

Listing data refreshed Built from public product pages and documentation. SourcesClaim this listing

ecommerceguide summary

Riskified scores orders in real time to approve or decline ecommerce checkouts, with machine learning models running sub-second analysis. The platform covers Adaptive Checkout, Chargeback Guarantee, Dispute Resolve for disputes, Account Secure for login protection and Policy Protect for refund and return abuse. It integrates with Shopify and is listed on the Shopify App Store by developer Riskified. Pricing is not published; the site offers a demo request form. Named customers include Booking.com, Finish Line and Lorna Jane.

Why it stands out

Riskified's Chargeback Guarantee takes liability for approved orders that turn out fraudulent, and the product is sold through demo requests only.

What Riskified does

ecommerceguide editorial
  • Real-time approve or decline decisions on ecommerce orders
  • Chargeback Guarantee shifts fraud liability on approved orders
  • Policy Protect targets refund and return abuse patterns
  • Dispute Resolve handles chargeback disputes and representment
  • Account Secure protects customer logins and account takeover attempts
  • Shopify integration; app store listing by developer Riskified
  • Enterprise sales: no published pricing, demo request only
  • Site published in English, German, Japanese, Spanish, French and more

How ecommerce teams could use it

ecommerceguide editorial

Illustrative scenarios written by ecommerceguide from the product's documented capabilities. They are not customer case studies.

  1. A Shopify apparel brand taking cross-border card orders

    Borderline international checkouts are being declined or held for manual review

    Intended outcomeRiskified returns an approve or decline decision in sub-second analysis and takes liability for approved orders under Chargeback Guarantee

  2. An online electronics retailer with high return volumes

    Repeat refund claims and return abuse on high-value items

    Intended outcomePolicy Protect identifies abusive refund and return behaviour so claims can be blocked before they are approved

  3. A digital goods or ticketing seller with customer accounts

    Account takeover attempts at login alongside disputed transactions

    Intended outcomeAccount Secure screens logins while Dispute Resolve manages chargeback disputes raised against completed orders

Who it suits

ecommerceguide editorial

Best for

You run a Shopify or custom ecommerce checkout and want fraud decisioning with chargeback liability, refund abuse controls and dispute handling under one enterprise contract.

Probably not for

You need published self-serve pricing or a documented integration beyond Shopify, since Riskified lists no prices and sells through demo requests.

Business size
EnterpriseRiskified publishes no pricing and routes buyers to a 'Let's talk' demo request, an enterprise sales model.

Riskified pricing

From the vendor

As published by the vendor. Prices change, so confirm on the vendor's site before buying.

Model
Freemium

Often used alongside

ecommerceguide editorial

What the vendor and reviewers say

From the vendor

Customers named by Riskified

  • Booking.com
  • TicketNetwork
  • GoPro
  • Lorna Jane
  • StockX
  • Ring
  • Skullcandy
  • Super.com
  • Dabble
  • Comoto
  • Tripster
  • Chewy

Named on the vendor's own site (source (opens in a new tab)). Not confirmed with the customers.

Themes in third-party reviews · 9 reviews read

Praised for

  • Chargeback reimbursement including fees processed quickly, no questions asked
  • Pay-only-when-wrong pricing model eliminates financial risk for merchants
  • Fraud protection fully automated, freeing teams from manual order review
  • Approval process integration makes fraud management completely hands-off
  • Reduced chargebacks significantly, cheaper than dedicated fraud staff

Common complaints

  • Approved orders reversed after shipment, leaving merchant exposed mid-fulfillment
  • Chargeback claims denied despite tracking proof showing customer received goods
  • International address verification workflow creates operational confusion for merchants

Summarised from public reviews (opens in a new tab). No rating is given.

Security and compliance claims

  • SOC 2
  • ISO 27001
  • GDPR
  • CCPA
  • ISO/IEC 27017:2015
  • ISO/IEC 27018:2019
  • SOC 1
  • SOC 3

As stated by the vendor (source (opens in a new tab)). Ask the vendor for certificates before relying on them.

Categories and use cases

Sources

ecommerceguide profiles are built from public product information and written for ecommerce teams. We do not test products, and paying never changes where a listing ranks.

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