Tidio ‑ Live Chat & AI Chatbot

• Axioma
• Mattress Next Day
• Cove
• Pastreez
• Secureframe
• Global Travel
• Integratec
• Suitor
• Borrowell
• Game Boost
• NSI Australia
• Gecko Hospitality
• The Muzzle Movement
• Procosmet Italy
• MonsterTires

> Tidio ‑ Live Chat & AI Chatbot is built for

• platform-agnostic

> what it does for ecommerce

• -Lyro AI handles FAQs and product questions autonomously
• -Live chat, tickets, and chatbots unified
• -Visitor targeting by page and cart value
• -Shopify and WooCommerce native apps
• -Free tier covers under 100 conversations per month

> how you'd use it

• DTC apparel brand, $500K–$3M GMV, 1–2 person support team
  Replacing a basic Shopify Inbox setup with Lyro handling repetitive sizing, shipping, and return-policy questions, while live chat routes edge cases to the founder or a part-time agent
  → Autonomous resolution on 40–60% of tier-1 tickets, freeing the founder from inbox duty without adding headcount
• WooCommerce supplements store, under $1M GMV, solo operator
  Using the free tier with visitor targeting on cart pages above $75 to trigger discount prompts, plus Klaviyo handoff for abandoned flows
  → Measurable lift in checkout completion and a paid support channel without committing to Zendesk or Gorgias pricing
• Mid-market home goods retailer, $5–15M GMV, 3–6 agent team
  Running Tidio as primary help desk across chat, email, and Instagram DMs, with Lyro deflecting FAQs and agents handling order-specific issues
  → Consolidated three tools into one and cut response times under 2 minutes during peak hours

Best for: SMB ecommerce teams needing always-on chat coverage with product-trained AI, especially high-specification categories like furniture or complex goods.. Cost may not justify the platform for lighter-use cases; full value requires deliberate setup and AI training investment.

> Tidio ‑ Live Chat & AI Chatbot use cases

• ★AI customer service
• Shopify chatbots
• Conversational commerce

> Tidio ‑ Live Chat & AI Chatbot key features

• AI chatbots
• Live chat
• Email chat
• Video calls
• Social media integration
• Multi-language support
• Real-time analytics
• Live chat app—provide live support
• Chatbot integration—create chatbot automation flows
• AI chatbot—resolve most customer support issues with Lyro

> integrates with

• Google Analytics
• Judge.me
• Klaviyo
• Mailchimp
• Zapier
• Zendesk

• Free$0/mo

  50 Billable conversations

• Starter$24.17/mo

  100 Billable conversations

  • -50 Lyro AI Agent conversations
  • -100 Flows visitors reached
  • -Live chat & Ticketing
  • -Live visitors list
  • -Operating hours
  • -Basic analytics
  • -Live chat channels
• Growth$49.17/mo

  From 250 Billable conversations

  • -Advanced analytics
  • -User permissions
  • -Automatic chat assignment
  • -Automatic reply
  • -Live typing
  • -Viewed pages history
  • -Macros
• Plus$749/mo

  Custom Billable conversations

  • -Departments
  • -Multiproject
  • -Custom branding
  • -Ticketing automations
  • -Live chat support
  • -Dedicated Success Manager
  • -OpenAPI
  • -Custom limits
  • -Custom number of seats
  • -Larger attachments

  Contact sales for custom pricing.

• Premium

  Custom Billable conversations

  • -From 3,000 Lyro AI conversations
  • -Guaranteed 50% Lyro AI resolution rate
  • -Pay-per-resolution billing
  • -Mobile SDK
  • -AI insights & CSAT
  • -Super admin role
  • -Custom analytics
  • -Advanced Copilot

  Contact for pricing.

The plans include a free trial of 7 days for all features.

• SOC 2
• GDPR
• CCPA
• AI Pact
• EU-US DPF
• CPRA
• EU AI Act
• NIST AI RMF

• GorgiasTidio is the cheaper entry for sub-$5M brands needing chat plus Lyro AI; Gorgias wins once ticket volume, macros, and multi-channel routing justify the price jump.paid
• Re:amaze AI Helpdesk & ChatRe:amaze offers a deeper shared inbox with email, social, and SMS unified; Tidio is lighter and faster to deploy if chat deflection is the primary goal.paid
• Juphy: AI Chatbot & ChatGPTJuphy is narrower, optimized as a conversion-focused AI sales assistant on product pages; Tidio covers the broader support helpdesk plus live chat workflow.paid

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> Tidio ‑ Live Chat & AI Chatbot pairs well with

• SA
  Shopify AdminLets Tidio's AI pull live order and customer data for deflection.
• SH
  shopify-automationAutomates post-chat actions like tagging, refunds, and fulfillment updates triggered from conversations.
• Meta Ads MCP by AdKitSame SMB buyer running Meta acquisition alongside on-site chat to convert paid traffic.