Customer Support Agent

Overview

• We’re looking for a passionate and customer-focused
• Customer Support Agent to join a fast-paced, global
• Customer

Experience team

• In this role, you’ll deliver a world-class service across multiple channels including email, social media, and web chat - ensuring every interaction feels personal, insightful, and aligned with the brand experience.
• Operating in a 24/7 environment, you’ll be part of a dynamic team that puts the customer at the heart of everything. You’ll play a key role in building trust, loyalty, and long-term relationships with a highly engaged and digitally savvy customer base.
• The salary for this position is £26,780 per annum

What you'll be doing

• Managing customer interactions end-to-end, ensuring a timely and effective resolution for every query
• Delivering exceptional service across email, live chat, and social media channels
• Acting as the voice of the customer - providing feedback and identifying areas for improvement
• Making confident, customer-first decisions while balancing business impact
• Proactively identifying opportunities to exceed expectations and delight customers
• Building strong product knowledge to educate and guide customers effectively
• Following up on customer queries to ensure complete satisfaction
• Collaborating with internal teams to resolve complex issues
• Reporting trends and insights to leadership to support continuous improvement
• Supporting colleagues and contributing to a collaborative, high-performing team environment
• Working flexible shifts, including evenings, weekends, and holidays as part of a 24/7 operation
• WHAT YOU'LL NEED:Essential Criteria:
• 1–3 years’ experience in a customer service or customer-facing role
• Proven ability to deliver high-quality service in a fast-paced environment
• Excellent communication skills, with the ability to build rapport and trust
• Strong problem-solving skills and the ability to think independently
• Comfortable working in a fully digital environment across multiple systems
• Experience managing customer queries via online channels (e.g., chat, email, social media)
• Ability to prioritise workload, manage time effectively, and stay organised
• Flexibility to work rotating shifts, including evenings and weekends
• A proactive mindset with a passion for helping customers and improving service
• Ability to adapt to change and thrive in a rapidly evolving environment
• Experience working independently while maintaining strong team collaboration
• High level of professionalism, emotional intelligence, and resilience

Closing date

• Friday 19th June 2026 @ 12:00pm
• All successful candidates must be available to attend a 2.5 hour assessment centre on the 1st July along with being available to start with us on the 3rd August 2026.

Location

Please note this is a hybrid role and requires the successful candidate to attend at least 3 days a week in GSIQ, Solihull, UK.

Belonging at gymshark

• Our mission is to be a place where everyone belongs.
• We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application.
• We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally.
• We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email talent@gymshark.com.

About us

• We’re here to unite the conditioning community.
• We believe that putting the sweat in today, prepares us for tomorrow.
• So, we give people the tools they need to reach further, go faster, be stronger.
• We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them.
• It’s what we want for our community, and our team.
• A team that’s growing rapidly around the world.
• A collective of talented individuals working together to invent Gymshark’s future.
• Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

The perks

• Standard benefits include:
• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday, additional day for your birthday & Bank Holidays
• Contributory Employer pension scheme
• Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial, Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Life Assurance
• Office location specific benefits include (IQ):
• Gym Membership to The Lifting Club (LC)
• Onsite lunch provision & coffee bars
• EV charge points available
• Office location specific benefits include (LDN):
• Funded multi-site fitness membership
• Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.