Floor Lead - Amsterdam, Kalverstraat

Overview

• We're looking for a Floor Lead to help bring the Gymshark experience to life in our Amsterdam store. As a Floor Lead, you'll lead from the front, creating an energetic, welcoming environment for both customers and teammates. You'll play a key role in the day-to-day running of the store, driving service standards, supporting store operations, and helping your team perform at their best.
• From leading morning huddles and coaching on the shop floor to supporting stock flow, maintaining standards, and stepping up as the manager on duty when needed, you'll be a trusted leader who leads with confidence, accountability, and authenticity. If you're passionate about retail, love developing others, and thrive in a fast-paced environment, we'd love to hear from you.

What you'll be doing

• Leading from the shop floor and creating exceptional experiences for every customer.
• Inspiring and motivating teammates through positive leadership, energy, and example.
• Running daily huddles, communicating priorities, and setting the team up for success.
• Providing real-time coaching and feedback to support individual and team development.
• Helping customers find the right products through genuine conversations and expert product knowledge.
• Supporting store performance through strong service standards, sales confidence, and commercial awareness.
• Championing Gymshark Membership and helping customers understand the benefits.
• Taking ownership of shop floor standards, ensuring the store is always clean, organised, and customer-ready.
• Supporting stock replenishment, delivery processing, and back-of-house operations when needed.
• Acting as a keyholder and supporting opening and closing procedures.
• Managing customer queries and escalations with confidence, empathy, and sound judgement.
• Stepping up as manager on duty when required, making decisions that support the team, customer, and business.
• Adapting to changing priorities and helping the store succeed during busy trading periods.
• WHAT YOU'LL NEED:Essential Criteria:
• Experience in a leadership or supervisory role with a proven ability to coach, support, and develop others.
• Experience working within a retail store environment.
• Previous keyholder experience.
• A track record of delivering exceptional customer service in a fast-paced environment.
• Strong communication skills and confidence leading and influencing others.
• A positive, energetic, and people-first approach to leadership.
• The ability to multitask and maintain high standards across customer service, operations, and store presentation.
• Strong problem-solving skills and the confidence to make decisions when required.
• A collaborative mindset and ability to work effectively as part of One Team.
• A passion for continuous improvement, learning, and personal development.
• A genuine interest in fitness, wellness, and community.
• Valid Right to Work in the Netherlands.
• This role is subject to a Basic DBS check. We assess any information received in relation to the DBS check on a case‑by‑case basis and handle it in line with the Rehabilitation of Offenders Act 1974 and our data protection obligations

Closing date

4th September 2026 @ 12:00pm

Belonging at gymshark

• Our mission is to be a place where everyone belongs.
• We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application.
• We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally.
• We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email retailtalent@gymshark.com.

About us

• We’re here to unite the conditioning community.
• We believe that putting the sweat in today, prepares us for tomorrow.
• So, we give people the tools they need to reach further, go faster, be stronger.
• We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them.
• It’s what we want for our community, and our team.
• A team that’s growing rapidly around the world.
• A collective of talented individuals working together to invent Gymshark’s future.
• Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

The perks

• Standard benefits include:
• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday & Bank Holidays
• Contributory Employer pension scheme
• Flexible benefits programme – including dental insurance, cycle to work, tech scheme
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial, Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Funded multi-site fitness membership
• Life Assurance
• Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.