Help Scout

Name: Help Scout
Availability: InStock

AI-assisted shared inbox for customer-focused teams

paid· from $0/mo· free tier· 15-day free trial· for mid-market· verified 9 days ago

Shared-inbox support tool that puts conversation quality ahead of ticket metrics — AI assist, docs sites, and Beacon widget suit brands where tone matters as much as deflection rate.

> pick this if

Pick this if you're a DTC or subscription brand under $50M GMV where brand voice and conversation quality matter more than squeezing deflection metrics, and your stack centers on Shopify plus a small in-house support team.

> look elsewhere if

Look elsewhere if you need deep omnichannel (voice, WhatsApp, social DMs) in one pane, heavy SLA and ticket-routing logic for a 50+ agent contact center, or an agentic AI that autonomously resolves tickets end-to-end like Gorgias Automate or Intercom Fin.

> Help Scout is used by

AngelList
Clockwise
The New Wheel
Tuft & Needle
Brilliant
Curative
Geodis
King Arthur
MixMax
The New Yorker
Ugmonk
Buffer
Efficient App
Gusto
Memo Bank
Spindrift
Threadless
University of South Carolina
BetterHelp
Boston University

> Help Scout is built for

platform-agnostic

> what it does for ecommerce

Shared inbox with conversation-focused UX
AI Assist drafts, summarises, and translates
Docs site and Beacon embeddable help widget
Ecommerce integrations via Zapier and native Shopify app
Workflows automate tagging and assignment

> how you'd use it

DTC skincare brand, $5M–$20M GMV, 3–6 support agents
Moving off Gmail shared labels after hitting scale limits; need Shopify order lookup inside the inbox plus a branded help center to cut repetitive 'where is my order' volume
→ First-response time drops from hours to under 30 minutes and Docs plus Beacon deflect 20–30% of pre-purchase questions without changing agent tone
Premium apparel brand, $15M–$40M GMV, 8–12 agents split across email and chat
Replacing Zendesk because ticket-centric UX was pushing agents toward canned replies; want AI Assist to draft and translate while keeping human voice on every reply
→ Agents handle roughly 30% more conversations per shift with CSAT holding above 92%, and Spanish/French coverage added without hiring bilingual staff
Subscription food or wellness brand, $2M–$10M GMV, 2–4 agents plus a founder still in the inbox
Founder wants visibility into customer sentiment and a Beacon widget on the storefront that surfaces Docs articles before opening a conversation
→ Support headcount stays flat through a 2x revenue year; Docs deflects 15–25% of contacts and Workflows auto-route VIP subscribers to a dedicated queue

> Help Scout use cases

★AI customer service

> Help Scout pricing

verified 9 days ago

Free$0/mo
5 users, 1 Inbox, 1 Docs site
Standard$25/mo
For growing teams looking to automate more tasks and move beyond email.
- Multiple Inboxes
- Live chat, Instagram, & Messenger
- Multiple knowledge bases
- One basic SLA policy
- Basic workflows
- Unlimited tags and saved replies
- AI Inbox assistant
Plus$45/mo
For teams managing higher volume and complexity across multiple channels.
- WhatsApp messaging
- Advanced workflows
- Two advanced SLA policies
- Unlimited AI Drafts
- Round robin routing
- Salesforce, Jira, and HubSpot
- Internal teams
- Group conversations by company
Popular
Pro$75/mo
For teams that need the highest level of scale and security.
- Unlimited workflows
- Unlimited SLA policies
- Multiple routing types
- SSO/SAML
- HIPAA compliance
- Up to 50 light users
- Dedicated onboarding specialist
- Strategic account manager
- Preferred pricing on Aircall
AI Answers$0.75/mo
Pay per resolution on a monthly basis.
- No dead ends
- Easy setup
- 3-month free trial