Intercom

Name: Intercom
Price: 29 USD
Availability: InStock

Fin AI agent resolves support issues end-to-end

paid· from $29/mo· 14-day free trial· for mid-market· verified 3 days ago

Fin resolves support issues instead of routing them — reads help-centre content, past conversations, and live order data, then takes action like refunds and account updates on its own.

> pick this if

Pick this if you're already on Intercom or open to consolidating messenger, help centre, and AI agent on one vendor, with ticket volume high enough that per-resolution pricing beats incremental headcount.

> look elsewhere if

Look elsewhere if you're committed to Zendesk, Salesforce Service Cloud, or Gorgias as your system of record — Fin works there but you lose the bundled messenger economics, and pure-play agents like Decagon or Ada may price better at very high resolution volumes.

> Intercom is used by

Anthropic
Lightspeed
Amazon
Polymarket
WHOOP
Miro
Zapiet
Nuuly
Tines
Perplexity
Personio
Medallia
monday.com
Clay
Lovable
Vanta
Atlassian
Coda
Consensys
Checkout.com

> Intercom is built for

platform-agnostic

> what it does for ecommerce

Fin AI agent resolves tickets end-to-end, not just deflects
Per-resolution pricing aligns cost to value
Workflow builder for multi-step automations
In-app messenger and outbound campaigns bundled
Enterprise SLA and SOC 2 posture

> how you'd use it

DTC apparel brand, $20M GMV, 6-person CX team handling 8k tickets/month
Replace Zendesk Answer Bot with Fin connected to Shopify order data and a Notion-sourced help centre, letting it handle WISMO, returns initiation, and discount-code issues without agent touch
→ 45–55% autonomous resolution rate on tier-1 volume, freeing agents for sizing and VIP escalations; per-resolution cost predictable against ticket deflection savings
Marketplace operator, $80M GMV, 30+ agents across two time zones
Deploy Fin as first-touch across web messenger and email, with Workflows routing payout and KYC questions to specialist queues and Fin handling buyer-side order lookups end-to-end
→ Median first-response under 30 seconds 24/7, CSAT held within 3 points of human baseline, and headcount plan flattened through a 2x volume season
Subscription beauty brand, $8M GMV, 3 CX agents plus a part-time ops lead
Swap a legacy Intercom Inbox-only setup for Fin plus outbound campaigns, using it to process skip-month, address change, and cancellation-save flows against Recharge data
→ 60% of subscription-management tickets resolved without an agent, cancellation save-rate up via Fin-triggered offers, and the ops lead reclaims ~15 hours/week

> Intercom use cases

> Intercom pricing

verified 3 days ago

Essential$29/mo
The customer support plan for individuals, startups, and small businesses.
- Includes Fin AI Agent
- $0.99 per Fin outcome
- Shared Inbox and Ticketing system
- Pre-built reports
- Public Help Center
billed annually
Advanced$85/mo
Powerful automation tools and AI features for growing support teams.
- Includes Fin AI Agent
- $0.99 per Fin outcome
- Multiple team Inboxes
- Workflows automation builder
- Round robin assignment
- Private and multilingual Help Center
- Includes 20 free Lite seats
billed annually
Expert$132/mo
Collaboration, security, and multibrand features for large support teams.
- Includes Fin AI Agent
- $0.99 per Fin outcome
- SSO & identity management
- HIPAA support
- Service level agreements (SLAs)
- Multibrand Messenger / Help Center
- Includes 50 free Lite seats
billed annually

All plans are billed annually. Fin AI Agent is priced at $0.99 per outcome.

> compliance & trust

SOC 2
ISO 27001
GDPR
HIPAA
CCPA
ISO 27018
ISO 27701
ISO/IEC 42001:2023
AIUC-1
CSA STAR
Health Data Hosting (HDS)
EU AI ACT