KIBO

Full Service AI-Powered Commerce From Click to Door & Beyond

· for enterprise

Kibo runs the commerce backend for mid-market and enterprise retailers who need an OMS and storefront on one data model without a full Salesforce or SAP replatform. Teams adopt modules piece by piece — order management, subscriptions, headless storefront, personalization — and layer AI agents on top to automate buyer journeys and inventory decisions. The pitch lands for brands juggling BOPIS, ship-from-store, and drop-ship vendors who need real-time stock visibility across every node.

> pick this if

Pick this if you're a mid-market or enterprise retailer with omnichannel fulfillment complexity (BOPIS, ship-from-store, drop-ship) who wants to modernize OMS and storefront module-by-module rather than commit to a full Salesforce, SAP, or commercetools replatform.

> look elsewhere if

Look elsewhere if you're under $10M GMV, run a Shopify-centric stack without fulfillment complexity, or need published pricing and a fast self-serve onboarding path — Kibo is a sales-led enterprise platform with implementation partners, not a plug-in SaaS.

> KIBO is built for

physical retail & omnichannel
marketplaces
home & furniture
DTC apparel & fashion

> what it does for ecommerce

Deploy AI agents that handle buyer journeys across storefront and service
Expose unified inventory across stores, warehouses, and third-party nodes
Compose commerce modules independently without replatforming existing stack
Run headless storefronts with separate OMS and subscription billing
Support B2B, B2C, and marketplace flows on one data model

> how you'd use it

Mid-market specialty retailer, $80M–$300M GMV, 150+ stores, 10–20 person digital/IT team
Replacing a legacy OMS bolted onto Magento to get real-time stock across stores, DCs, and drop-ship vendors; rolling out BOPIS and ship-from-store without ripping out the existing storefront
→ Single inventory source powers store fulfillment decisions, cuts split shipments, and extends sellable inventory by exposing drop-ship SKUs online
Enterprise B2B distributor, $200M–$1B GMV, mixed B2B/B2C channels, 25+ person commerce team
Consolidating account-specific catalogs, contract pricing, and subscription reorders onto one data model while keeping ERP and CPQ in place — avoiding a full SAP Commerce or Salesforce B2B rebuild
→ Buyer portals, subscription renewals, and marketplace flows run on shared order and customer records; phased rollout module-by-module instead of a 2-year replatform
Mid-market apparel brand, $50M–$150M GMV, 5–10 engineers plus small merchandising team
Running a headless storefront on a modern frontend framework but needing an enterprise-grade OMS with subscriptions, plus AI agents to handle service triage and product discovery
→ Front-end team keeps their stack; OMS, subscriptions, and agentic journeys plug in via APIs, with personalization informed by unified order history

> KIBO use cases

> alternatives to KIBO in our index

by shared use-case