Skip to content
ecommerceguide.
Explore ecommerceguide.

AI app

Gorgias

Ecommerce helpdesk with an AI agent that unifies email, chat, SMS and social tickets, pulls Shopify order data and automates or answers customer queries.

Visit gorgias.com (opens in a new tab)Compare alternatives
  • Customer support
  • Search & SEO
  • Paid
  • Free trial

Listing data refreshed Built from public product pages and documentation. SourcesClaim this listing

ecommerceguide summary

Gorgias is an ecommerce helpdesk that brings email, chat, SMS, WhatsApp, Instagram and Facebook into one inbox with Shopify order, customer and product data in the ticket. Its AI Agent resolves support questions, recommends products and handles actions such as returns and order tracking. It integrates with Shopify, WooCommerce, BigCommerce, Magento and PrestaShop. Plans run from $10 a month for 50 tickets, with a free trial and no credit card required.

Why it stands out

Published by Gorgias Inc. with native Shopify data in the ticket, plus WooCommerce, BigCommerce, Magento and PrestaShop support.

What Gorgias does

ecommerceguide editorial
  • Unified inbox for email, chat, SMS, WhatsApp, Instagram and Facebook
  • AI Agent pre-trained on over 1B conversations, per Gorgias
  • Cancel, discount or upsell from inside the conversation
  • Over 300 integrations including Klaviyo, Recharge and Yotpo
  • Starter $10/mo, Basic $60, Pro $360, Advanced $900
  • Plans priced by monthly tickets and automated interactions
  • Custom plans add SSO (SAML), audit logs and a dedicated CSM

How ecommerce teams could use it

ecommerceguide editorial

Illustrative scenarios written by ecommerceguide from the product's documented capabilities. They are not customer case studies.

  1. Apparel brand running a Shopify store with a small support team

    Order lookups, returns triage and pre-sale chat sit in separate tools

    Intended outcomeGorgias handles all channels in one inbox with Shopify order and customer data shown in each ticket

  2. Subscription store using Recharge and Klaviyo

    Repetitive order tracking and return requests fill the queue

    Intended outcomeAI Agent answers those questions and runs actions such as returns and order tracking, escalating the rest to agents

  3. Home goods merchant on BigCommerce

    Shoppers ask sizing and compatibility questions before buying

    Intended outcomeAI Agent recommends products in conversation, and revenue attribution reporting shows sales from support conversations

Who it suits

ecommerceguide editorial

Best for

You sell on Shopify, WooCommerce, BigCommerce, Magento or PrestaShop and want a helpdesk where the AI Agent resolves tickets and recommends products, starting at $10 a month.

Probably not for

You need a free plan, since Gorgias is paid after the trial and plans cap monthly tickets, with over 5,000 conversations requiring a custom sales-led plan.

Business size
Any stagePublished plans run from $10 a month for 50 tickets up to custom plans for teams above 5,000 conversations a month.

Gorgias pricing

From the vendor

As published by the vendor. Checked . Confirm current prices on the vendor's site.

Model
Paid
Try before buying
7-day free trial
PlanMonthlyWhat is included
Starter$1050 tickets/mo
Basic$50300 tickets/mo
Pro$3002,000 tickets/moRecommended
Advanced$7505,000 tickets/mo
EnterpriseNot listedCustom volume

Billed monthly/annually, includes overage costs for extra tickets.

Often used alongside

ecommerceguide editorial

What the vendor and reviewers say

From the vendor

Customers named by Gorgias

  • Cabau Lifestyle
  • Orthofeet
  • Arc'teryx
  • SuitShop
  • Tommy John
  • Caitlyn Minimalist
  • Cocorico
  • Boody
  • Tuesday Morning
  • Pepper
  • Psycho Bunny
  • Bare Minerals

Named on the vendor's own site (source (opens in a new tab)). Not confirmed with the customers.

Themes in third-party reviews · 10 reviews read

Praised for

  • AI Agent autonomously resolves order tracking and shipping queries without human input
  • Centralised multi-channel inbox keeps all customer interactions organised in one place
  • Automation handles 50%+ of tickets, measurably reducing human workload at scale
  • AI-generated responses align accurately with store-specific policies like returns
  • AI Agent setup is quick, with instant configuration changes and easy monitoring

Common complaints

  • Pricing opacity above Advanced tier creates unexpected cost spikes for fast-growing stores
  • Upsell mechanics at high ticket/automation volumes described as aggressive and opaque

Summarised from public reviews (opens in a new tab). No rating is given.

Security and compliance claims

  • SOC 2
  • HIPAA
  • SSO

As stated by the vendor (source (opens in a new tab)). Ask the vendor for certificates before relying on them.

Categories and use cases

Alternatives to Gorgias

Listings that share this one's category, platforms or use cases. Ordered by how many relationships they share, not by quality or payment.

View all AI apps

Sources

ecommerceguide profiles are built from public product information and written for ecommerce teams. We do not test products, and paying never changes where a listing ranks.

See something incorrect? Report an update

View all AI apps