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Gorgias

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Conversational AI platform for ecommerce, automating support and driving sales.

paid· 7-day free trial· for mid-market· verified 4 days ago

Shopify-native helpdesk that turns the support inbox into a revenue channel — macros, AI draft replies, and automated order lookups handle high-volume merchant tickets with less staffing.

> pick this if

Pick this if you're a Shopify or Shopify Plus brand doing $1M–$100M GMV where support ticket volume is outpacing headcount and you want CX measured as a revenue line, not a cost center.

> look elsewhere if

Look elsewhere if you're on Salesforce Commerce Cloud, BigCommerce, or a headless custom stack, run heavy B2B workflows with complex SLAs and approval chains, or need deep voice/ITSM capabilities beyond basic Aircall integration.

> Gorgias is used by

  • Cabau Lifestyle
  • Orthofeet
  • Arc'teryx
  • SuitShop
  • Tommy John
  • Caitlyn Minimalist
  • Cocorico
  • Boody
  • Tuesday Morning
  • Pepper
  • Psycho Bunny
  • Bare Minerals
  • Dr Bronner's

> Gorgias is built for

  • platform-agnostic

> what it does for ecommerce

  • Deep Shopify order and customer context inside every ticket
  • AI-generated draft replies tuned to brand voice
  • Revenue tracking per support conversation
  • Automations trigger from order events and sentiment
  • Macros and tags reduce first-response time

> how you'd use it

  • Shopify Plus apparel brand, $20M GMV, 6-agent support team
    Migrating off Zendesk to consolidate order lookups, returns triage, and pre-sale chat in one inbox with Klaviyo and Recharge context surfaced per ticket
    → Cut first-response time from 6 hours to under 1 hour and attributed ~8% of monthly revenue to support conversations via built-in revenue tracking
  • DTC supplements brand, $5M GMV, 2 in-house agents plus an outsourced overflow team
    Deploying AI Agent to autonomously resolve 'where is my order', subscription skips, and address changes before they hit a human queue
    → Automated ~40% of ticket volume, avoided a third support hire through a Q4 peak, and freed agents for VIP and retention conversations
  • Shopify home-goods brand, $30M GMV, 10-agent team with a CX lead
    Running AI Shopping Assistant on product pages to answer sizing and compatibility questions and recover abandoned pre-purchase chats
    → Lifted chat-attributed conversion rate 2.3x versus prior rules-based widget and gave CX a seat in weekly revenue reviews

> what reviewers say

10 reviews analysed

praise

  • AI Agent autonomously resolves order tracking and shipping queries without human input
  • Centralised multi-channel inbox keeps all customer interactions organised in one place
  • Automation handles 50%+ of tickets, measurably reducing human workload at scale
  • AI-generated responses align accurately with store-specific policies like returns
  • AI Agent setup is quick, with instant configuration changes and easy monitoring

watch out for

  • Pricing opacity above Advanced tier creates unexpected cost spikes for fast-growing stores
  • Upsell mechanics at high ticket/automation volumes described as aggressive and opaque

Best for: Shopify-native DTC brands scaling CX automation across multiple stores with high ticket volumes. Costs can escalate sharply and unpredictably beyond the Advanced plan tier — model pricing carefully before scaling

> Gorgias use cases

> Gorgias key features

  • AI Agent for automated support
  • Helpdesk centralization
  • Omnichannel integration
  • Ecommerce platform integrations (Shopify, Magento, BigCommerce)
  • Automation rules and workflows
  • Revenue and performance statistics
  • Helpdesk built for scale: Manage all customer conversations in one unified inbox
  • Autonomous ticket resolution: AI Agent handles end-to-end support
  • AI Shopping Assistant: Recommend products and guide shoppers in real-time
  • Unified commerce stack: 100+ integrations to power the full customer journey

> integrates with

> Gorgias pricing

verified 5 days ago
  • Starter$10/mo

    50 tickets/mo

  • Basic$50/mo

    300 tickets/mo

  • Pro$300/mo

    2,000 tickets/mo

    Recommended

  • Advanced$750/mo

    5,000 tickets/mo

  • Enterprise

    Custom volume

Billed monthly/annually, includes overage costs for extra tickets.

> compliance & trust

  • SOC 2
  • HIPAA
  • SSO

> how gorgias compares

bidirectional editorial

> alternatives to Gorgias in our index

by shared use-case

> Gorgias pairs well with