AI app
Lumus
Risk orchestration and identity verification platform that scores orders for fraud and runs biometric ID checks to prevent chargebacks.
Listing data refreshed Built from public product pages and documentation. SourcesClaim this listing
ecommerceguide summary
Lumus screens Shopify orders for fraud, scoring each session against more than 100 device and VPN signals and running real-time behaviour analysis without adding checkout friction. Orders judged high risk receive a WhatsApp link for biometric face verification, linking a physical identity to the purchase. The app produces technical reports merchants can use as evidence in chargeback disputes with banks. Published by Lumus Tech on the Shopify App Store from $60 per month.
Why it stands out
Step-up verification runs over WhatsApp, sending high-risk Shopify orders a biometric face check link before fulfilment.
What Lumus does
ecommerceguide editorial- AI fraud scoring across 100+ device and VPN signals
- Biometric Face ID links a person to each purchase
- WhatsApp verification links sent for high-risk orders only
- Passive behaviour analysis runs without adding checkout friction
- Technical evidence reports built for bank chargeback disputes
- Listed on the Shopify App Store by Lumus Tech
- Paid plans from $60 per month, no free trial documented
How ecommerce teams could use it
ecommerceguide editorialIllustrative scenarios written by ecommerceguide from the product's documented capabilities. They are not customer case studies.
Shopify apparel store handling frequent card disputes
Orders need screening before fulfilment without slowing down normal checkouts
Intended outcomeLumus scores each session passively and only pushes elevated-risk orders to WhatsApp face verification.
Shopify electronics retailer selling high-ticket items
Staff review flagged orders manually before releasing them
Intended outcomeLumus applies device and VPN signal scoring, then requests a biometric ID check on suspect orders.
Shopify store contesting friendly fraud claims with its bank
Disputes require documentation showing who placed the order
Intended outcomeLumus supplies technical reports tying a verified identity to the transaction for representment.
Who it suits
ecommerceguide editorialBest for
You run a Shopify store, want AI order scoring with a biometric WhatsApp step-up on risky orders, and can pay from $60 per month.
Probably not for
You sell on platforms other than Shopify, need a free plan or trial, or cannot ask shoppers to verify over WhatsApp.
- Business size
- Any stageShopify App Store pricing starts at $60 per month, with no stated revenue or team requirements.
Lumus pricing
From the vendorAs published by the vendor. Prices change, so confirm on the vendor's site before buying.
- Model
- Paid
- Starting price
- $60
Often used alongside
ecommerceguide editorialRichpanel: AI Customer SupportCut Costs, Reduce Tickets & Delight Your Customers With the AI-First Self-Service Platform.Why togetherRichpanel handles the order and refund conversations around transactions Lumus flags as high risk.
AgentZenaNot a Chatbot. Your Complete AI Customer Support Agent.Why togetherAgentZena answers order and refund questions in chat while Lumus runs fraud scoring and ID checks.
Supportify: AI‑powered supportAutomate your customer support in minutes with AI agents and AI chatbot.Why togetherSupportify covers order lookups and returns requests on orders Lumus has held for verification.
Categories and use cases
Alternatives to Lumus
Listings that share this one's category, platforms or use cases. Ordered by how many relationships they share, not by quality or payment.
ArmoFraud ‑ AI Fraud DetectionProtect your store from fraudulent orders with AI-powered fraud detection and custom rules.
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Brandwise: AI Customer ServiceProvide instant customer service with AI. Handle email, social media, & live chat in a unified inbox
AI Forecaster By Verve AIForecast demand and restock with confidence using AI, no spreadsheets, no guesswork.
Sources
ecommerceguide profiles are built from public product information and written for ecommerce teams. We do not test products, and paying never changes where a listing ranks.
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