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AI app

Rapport

Interactive AI avatar platform for role play training, letting teams practise sales, service and leadership conversations and measure readiness.

Visit rapport.cloud (opens in a new tab)Compare alternatives
  • Freemium
  • Free trial

Listing data refreshed Built from public product pages and documentation. SourcesClaim this listing

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Ecommerce is incidental to what it does.

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ecommerceguide summary

Rapport runs interactive AI avatar role plays so sales, leadership and customer-facing teams can practise high-stakes conversations and be scored on readiness. Avatars respond in real time with synchronised facial expressions and lip movement, driven by connected LLM, TTS and STT services. Scenarios, personas and evaluation criteria are customisable, delivery is through an LMS via SCORM or the browser, and role plays run in 50+ languages.

Why it stands out

Facial animation and lip sync are powered by Speech Graphics, with conversations driven by connected LLM, TTS and STT services.

What Rapport does

ecommerceguide editorial
  • Animate lifelike avatars driven by connected LLM services
  • Sync lip movement and expressions to live generated audio
  • Connect to existing TTS and speech recognition vendor stacks
  • Deploy through your LMS via SCORM, the browser or Rapport
  • Customise scenarios, personas, objectives and evaluation criteria
  • Measure skills and readiness across individuals, teams and cohorts

How ecommerce teams could use it

ecommerceguide editorial

Illustrative scenarios written by ecommerceguide from the product's documented capabilities. They are not customer case studies.

  1. Retail and hospitality team training customer-facing staff

    Building custom role plays for complaints, objections and escalations, with the organisation's own evaluation criteria

    Intended outcomeRapport runs the conversation with an AI avatar and reports performance against the defined criteria

Who it suits

ecommerceguide editorial

Best for

You train sales, leadership or customer-facing staff through role play and want avatar conversations scored against your own criteria.

Probably not for

You need a shopper-facing assistant with catalogue, checkout or commerce platform integrations, which Rapport does not provide.

Business size
Any stageSelf-serve plans run from a 14-day free trial and $19 per month Pro up to custom enterprise pricing.

Rapport pricing

From the vendor

As published by the vendor. Checked . Confirm current prices on the vendor's site.

Model
Freemium
Starting price
$19
Try before buying
Free tier, 14-day free trial
PlanMonthlyWhat is included
Trial$0Free for 14 days with limited featuresFree trial for 14 days
Pro$19Everything in Free + additional usage$19/month
Business$99Everything in Pro + more features$99/month
EnterpriseNot listedEverything in Business + tailored supportCustom pricing based on requirements

$0.21/min for usage over limit

What the vendor and reviewers say

From the vendor

Customers named by Rapport

  • Virti
  • Prof Jim
  • Relativ.ai
  • DJ Jazzy Jeff
  • Culture Foundry
  • Replika

Named on the vendor's own site (source (opens in a new tab)). Not confirmed with the customers.

Security and compliance claims

  • GDPR

As stated by the vendor (source (opens in a new tab)). Ask the vendor for certificates before relying on them.

Categories and use cases

Alternatives to Rapport

Listings that share this one's category, platforms or use cases. Ordered by how many relationships they share, not by quality or payment.

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Sources

ecommerceguide profiles are built from public product information and written for ecommerce teams. We do not test products, and paying never changes where a listing ranks.

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