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Supportify: AI‑powered support

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Automate your customer support in minutes with AI agents and AI chatbot.

freemium· from $0.50/mo· for smb· verified 5 days ago

Supportify handles inbound Shopify support tickets autonomously, taking real actions inside the store rather than just drafting replies. The agent cancels orders, tracks shipments, and issues return labels directly through Shopify Admin, while pulling conversations from Gmail, Outlook, Instagram, and Messenger into one queue. Built for Shopify merchants and DTC support leads who want to cut first-response time without hiring BPO capacity, with human escalation when the model hits policy limits.

> pick this if

Pick this if you're a Shopify-native merchant under ~$30M GMV who wants an AI agent that actually executes order and return actions across email and social, not just drafts replies for human review.

> look elsewhere if

Look elsewhere if you're on BigCommerce, Magento, or a headless stack, run a multi-brand support org on Zendesk/Kustomer, or need voice, SLA reporting, and workforce management — Supportify is purpose-built for Shopify inboxes, not enterprise CX suites.

> Supportify: AI‑powered support is built for

  • platform-agnostic

> what it does for ecommerce

  • Deploys AI agents that resolve tickets across email, chat, and social
  • Executes Shopify actions: cancel orders, track shipments, generate return labels
  • Connects Gmail, Outlook, Instagram, Messenger inboxes into one queue
  • Escalates to human agents when confidence or policy thresholds trigger
  • Launches without code, with freemium pricing starting near zero

> how you'd use it

  • DTC apparel brand on Shopify, $3–10M GMV, 2–3 person support team
    Replacing a Gorgias trial where WISMO and cancellation tickets were eating 60%+ of agent time; Supportify handles order lookup, tracking, and cancellations directly through Shopify Admin before tickets reach a human
    → Deflects 40–55% of tier-1 tickets autonomously, with first-response time dropping from hours to under a minute on email and social DMs
  • Solo founder or sub-$1M Shopify store with no dedicated support headcount
    Plugging Gmail and Instagram DMs into a single AI-triaged queue on the freemium tier to cover nights and weekends without hiring a VA
    → Closes routine tracking and return-label requests end-to-end, with escalations routed to the founder's inbox only when policy thresholds trigger
  • Mid-market Shopify merchant, $10–30M GMV, 5–10 agents split across email and social
    Consolidating Outlook, Messenger, and Instagram into one queue and letting the agent issue return labels against Shopify's return rules instead of routing to a BPO
    → Cuts BPO overflow spend and brings returns handling in-house without adding headcount, while keeping humans on VIP and policy-exception cases

> Supportify: AI‑powered support use cases

> Supportify: AI‑powered support key features

  • Instantly deploy AI support agents
  • Connect to email, chat, and social channels
  • Set up in minutes - no coding required
  • AI agent can cancel orders, track shipments, create return labels
  • Smart ticket escalation when human support is needed
  • AI chatbots
  • Live chat
  • Email support
  • Social media support
  • File uploads

> integrates with

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