AI app
Supportify
AI support agent for Shopify stores that looks up orders, tracks parcels, books returns, issues refunds and answers pre-purchase questions across chat, email and social.
Listing data refreshed Built from public product pages and documentation. SourcesClaim this listing
ecommerceguide summary
Supportify is an AI support agent for Shopify stores that resolves conversations rather than routing them: it verifies the customer, looks up the order, reads live carrier status, books returns, generates labels, cancels orders, issues refunds and answers pre-purchase questions from the catalogue. Chat, Gmail, Outlook, Instagram and Messenger land in one triaged inbox, with escalated cases arriving with order history and a draft reply. Billing is $0.60 per conversation through the Shopify app subscription.
Why it stands out
Charged at $0.60 per conversation through the Shopify app subscription, with no monthly fee, seat charges or contract.
What Supportify does
ecommerceguide editorial- Reads products, pages and policies from Shopify to answer questions
- Order lookup, cancellation, returns, refunds and discount actions in one conversation
- Return labels via Shipmondo, Profrakt, Bring, PostNord or ShipEngine
- One inbox for chat, Gmail, Outlook, Instagram and Messenger
- Merchants tick which actions the agent is allowed to take
- $0.60 per conversation, no monthly fee or per-seat charge
- First 50 conversations free once; monthly spend ceiling set in Shopify admin
- Built by Supportify AS in Norway, listed on the Shopify App Store
How ecommerce teams could use it
ecommerceguide editorialIllustrative scenarios written by ecommerceguide from the product's documented capabilities. They are not customer case studies.
Shopify store selling outdoor clothing, handling parcel enquiries by chat and email
Shoppers ask where their parcel is days after ordering
Intended outcomeSupportify verifies the email, pulls the order from Shopify, reads the live carrier status and replies without opening a ticket
Shopify merchant taking customer messages through Instagram and Messenger as well as email
Return requests arrive across several channels and need labels and refunds
Intended outcomeSupportify books the return inside the store's policy, generates a label via Shipmondo, Bring, PostNord, Profrakt or ShipEngine, and can issue the refund when permitted
Shopify store with a small team that wants warranty cases reviewed by a person
A customer reports a faulty item and asks whether it is covered
Intended outcomeSupportify attaches the order, customer history and what it already checked to a ticket and leaves a draft reply for a human to edit
Who it suits
ecommerceguide editorialBest for
You run a Shopify store and want an agent that takes order, return and refund actions across chat, email, Instagram and Messenger, billed per conversation.
Probably not for
Your store is not on Shopify, since installation and billing both run through the Shopify app subscription, or if you need an ongoing free tier beyond the one-off 50 free conversations.
- Business size
- Any stagePricing is $0.60 per conversation with no monthly fee, no contract and unlimited team members, so the bill tracks volume at any size.
Supportify pricing
From the vendorAs published by the vendor. Prices change, so confirm on the vendor's site before buying.
- Model
- Freemium
- Starting price
- $0.50
Often used alongside
ecommerceguide editorialNoodle SeedTurn your website into chat-powered sales and bookings.Why togetherNoodle Seed puts AI customer agents in ChatGPT and Claude, while Supportify handles the store's own chat, email and social inbox.
Sales LayerThe First PIM software with True Agentic AIWhy togetherSales Layer enriches the product data that Supportify reads from Shopify when answering sizing, materials and compatibility questions.
Categories and use cases
Alternatives to Supportify
Listings that share this one's category, platforms or use cases. Ordered by how many relationships they share, not by quality or payment.
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Ako AI Retargeting Loyalty CRMAcquire & Retain Customers Smarter with AI Store Insight, Retargeting, Store Credit Loyalty Program
Sources
ecommerceguide profiles are built from public product information and written for ecommerce teams. We do not test products, and paying never changes where a listing ranks.
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