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AgentZena

AI customer support agent for Shopify stores that answers chat and email questions on orders, shipping, refunds and inventory using live store data.

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  • Freemium

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ecommerceguide summary

AgentZena is a Shopify app from konnectbio, Inc that answers customer questions in chat and email using live store data, covering products, order status, shipping tracking, refunds and inventory. It adds AI product recommendations and sizing help, detects the shopper's language and replies in 15+ languages, and hands complex cases to your team with conversation context. Plans start at $125 a month for 400 calls, with a 7-day free trial and sign-up through the Shopify App Store.

Why it stands out

Published by konnectbio, Inc as a Shopify app, with plans priced by calls included rather than agent seats.

What AgentZena does

ecommerceguide editorial
  • Answers order, shipping, refund and inventory queries from live Shopify data
  • Chat and email support handled in one widget
  • Detects shopper language and replies in 15+ languages
  • AI product recommendations and sizing assistance inside support conversations
  • Escalates complex cases to staff with full conversation context
  • Every plan includes all features and unlimited agents, no seat pricing
  • Starter $125, Scale $250, Pro $450, Enterprise $950 per month
  • Plans metered by calls included: 400 up to 4,800

How ecommerce teams could use it

ecommerceguide editorial

Illustrative scenarios written by ecommerceguide from the product's documented capabilities. They are not customer case studies.

  1. Apparel store on Shopify handling order status and returns questions

    Shoppers ask where their order is and whether a refund has been processed

    Intended outcomeAgentZena reads live Shopify order, shipping tracking and refund data and answers in chat or email, passing complex cases to staff with context.

  2. Shopify merchant selling to shoppers in several countries

    Support messages arrive in different languages across chat and email

    Intended outcomeThe agent detects the shopper's language and replies in one of 15+ languages without separate setup per language.

  3. Shopify store whose support conversations often turn into product questions

    Shoppers ask about sizing and which variant to buy before ordering

    Intended outcomeAgentZena gives AI product recommendations and sizing assistance using live catalogue and inventory data.

Who it suits

ecommerceguide editorial

Best for

You run a Shopify store, want chat and email support answered from live order, shipping, refund and inventory data, and can commit to at least $125 a month.

Probably not for

You sell on BigCommerce, WooCommerce or marketplaces, since AgentZena documents Shopify only and has no free plan; eDesk covers marketplace inboxes.

Business size
Mid-marketEntry pricing is $125 a month for 400 calls with no free plan, and the vendor describes the app as built for growth-focused merchants.

AgentZena pricing

From the vendor

As published by the vendor. Prices change, so confirm on the vendor's site before buying.

Model
Freemium
Starting price
$125

Often used alongside

ecommerceguide editorial

Categories and use cases

Alternatives to AgentZena

Listings that share this one's category, platforms or use cases. Ordered by how many relationships they share, not by quality or payment.

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Sources

ecommerceguide profiles are built from public product information and written for ecommerce teams. We do not test products, and paying never changes where a listing ranks.

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