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AgentZena

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Not a Chatbot. Your Complete AI Customer Support Agent.

freemium· from $125/mo· for mid-market· verified 5 days ago

AgentZena handles tier-one Shopify support tickets autonomously, pulling live product, order, inventory, and shipping data to answer shoppers in seconds rather than deflecting them to FAQs. Built specifically for Shopify merchants, it escalates edge cases to human agents with full context preserved. The flat-rate model without seat limits suits mid-market DTC brands running lean CX teams who want predictable costs as ticket volume scales across multiple languages.

> pick this if

Pick this if you're a Shopify or Shopify Plus merchant with high-volume tier-one tickets (order status, refunds, shipping, inventory) and want predictable flat pricing instead of per-seat or per-resolution billing.

> look elsewhere if

Look elsewhere if you're on BigCommerce, WooCommerce, or a headless stack, need deep integrations with Zendesk/Salesforce/Kustomer workflows, or your ticket mix is dominated by complex B2B, subscription billing, or technical troubleshooting rather than transactional queries.

> AgentZena is built for

  • platform-agnostic

> what it does for ecommerce

  • Resolves order, refund, and shipping queries using live Shopify data
  • Responds in under a few seconds across 10+ languages automatically
  • Pulls real-time inventory and tracking without manual sync setup
  • Escalates complex tickets to human agents with full conversation context
  • Flat pricing with unlimited agents, no per-seat or feature gating

> how you'd use it

  • DTC apparel brand on Shopify, $5M–$20M GMV, 2–4 person CX team
    Replacing a Gorgias macro-and-FAQ setup where 60%+ of tickets are 'where is my order' and refund status questions routed manually to agents
    → Autonomous resolution of order/shipping/refund tickets in seconds, cutting agent handle time on tier-one volume by 50–70% and holding CX headcount flat through peak seasons
  • Cross-border Shopify merchant selling into EU and LATAM, $10M–$30M GMV, 3–6 agents
    Supporting shoppers in Spanish, German, French, and Portuguese without hiring native-language agents or maintaining separate Zendesk instances
    → First-response coverage across 10+ languages on a flat monthly fee, with escalations landing in the human queue with full translated context
  • Mid-market Shopify Plus beauty brand, $15M–$40M GMV, lean 2-person support team
    Ticket volume spiking 3–4x during promos and product launches, blowing up per-seat Zendesk/Intercom costs
    → Predictable flat-rate spend regardless of ticket or agent count, with live inventory and tracking lookups handled without building custom middleware

> AgentZena use cases

> AgentZena key features

  • Lightning responses – under few seconds
  • Live Shopify data – products, orders, shipping tracking, refunds and inventory
  • Multi-language – 10+ languages supported automatically
  • Unlimited agents, all features – no seat-based offering, no upsells
  • Seamless escalation – tricky cases handed to your team with full context
  • Lightning responses – under few seconds.
  • Live Shopify data – products, orders, shipping tracking, refunds and inventory.
  • Multi-language – 10+ languages supported automatically.
  • Unlimited agents, all features – no seat-based offering, no upsells.
  • Seamless escalation – tricky cases handed to your team with full context.

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