eg
Richpanel: AI Customer Support logo

Richpanel: AI Customer Support

visit →

Cut Costs, Reduce Tickets & Delight Your Customers With the AI-First Self-Service Platform.

paid· from $0/mo· free tier· for mid-market· verified 9 days ago

Ecommerce-only helpdesk with a self-service portal shoppers actually use — track orders, return, and exchange without opening a ticket, freeing agents for escalations.

> pick this if

Pick this if you're a Shopify, Magento or WooCommerce brand doing $1M–$50M GMV where order-status and returns dominate ticket volume and you want a self-service portal to deflect them before they reach agents.

> look elsewhere if

Look elsewhere if you're an enterprise retailer needing deep B2B case management, complex SLA hierarchies, or a non-ecommerce use case — Zendesk, Salesforce Service Cloud, or Kustomer will fit better.

> Richpanel: AI Customer Support is used by

  • Ridge
  • Pela
  • Jones Road Beauty
  • Bicycle Warehouse
  • Alaskan King Crab Co.
  • Z Natural Foods
  • Frenchie
  • Bumpboxx
  • SheThinx
  • Puppy Dogs & Icecream

> Richpanel: AI Customer Support is built for

  • platform-agnostic

> what it does for ecommerce

  • Self-service portal handles order-status and returns
  • Shopify, Magento, and WooCommerce native integrations
  • Chat, email, social, and WhatsApp in one inbox
  • AI summarisation and reply suggestions
  • DTC-friendly pricing from $29 per user

> how you'd use it

  • DTC apparel brand, $5M–$20M GMV, 3–8 support agents
    Replacing Gorgias or Zendesk with a helpdesk where the self-service portal deflects order-status and return/exchange requests before they hit the queue, with Returnly and ReCharge data surfaced in the agent view
    → 30–50% ticket deflection on 'where is my order' and returns, agents refocused on escalations and CX recovery
  • Shopify-native beauty or supplements brand, $1M–$10M GMV, 1–3 person support team
    Consolidating email, Instagram DMs, WhatsApp and chat into one inbox, with AI reply suggestions drafting responses against Klaviyo and Shopify customer history
    → One agent handles the volume of two, first-response time drops under 2 hours without hiring
  • Mid-market multi-brand retailer on Magento or WooCommerce, $20M–$50M GMV, 10–20 agents
    Standardising a single helpdesk across brands with a branded self-service portal per storefront and shared macros, routing phone via Aircall
    → Consolidated tooling cost, consistent CSAT reporting across brands, measurable reduction in cost-per-contact

> what reviewers say

10 reviews analysed

praise

  • Migrations from competitors like Gorgias handled smoothly with guided onboarding
  • Automation substantially reduces manual workload once initial configuration is complete
  • Priced at roughly 25% of Gorgias for comparable core feature set
  • Bug fixes and issue responses frequently resolved within one business day
  • Unified multi-channel dashboard consolidates tickets, conversations, and analytics cleanly

watch out for

  • AI feature relies solely on manually written help topics, not conversation history
  • AI drafts still require human review before sending — no autonomous resolution
  • Pricing structure unclear upfront; requires a demo call to fully understand

Best for: Cost-conscious mid-market ecommerce teams migrating from Gorgias or HubSpot seeking unified CX at lower cost. AI capabilities are help-centre-limited and human-gated — not a true autonomous chatbot

> Richpanel: AI Customer Support use cases

> Richpanel: AI Customer Support key features

  • Manage all Channels: Email, Chat, Facebook DM, Instagram & Phone from one inbox
  • Self Service: Give customers instant answers, 24x7 with the self-service portal
  • Hire AI Employees: Double your support capacity & add new capabilities
  • Integrate your stack: Access data from your favorite apps directly in the inbox
  • Measure & improve: Get actionable insights from your support data

> integrates with

> Richpanel: AI Customer Support pricing

verified 9 days ago
  • Free$0/mo

    1,000 orders/mo

    • Connect 1 Store
    • Single Language
    • FAQs
    • Order Flows
  • Starter$50/mo

    3,500 orders/mo

    • Everything in Free, plus
    • Connect 2 Stores
    • Up to 2 languages
  • Pro$600/mo

    10,000 orders/mo

    • Everything in Regular, plus
    • Lite onboarding
    • Named success manager
    • Self-service on SMS
    • Subscriptions management
  • Enterprise

    Custom order volume

    • Everything in Starter, plus
    • Multiple Brands
    • Multiple languages
    • Concierge Setup
    • Subscriptions management

Billed annually for the Free plan

> compliance & trust

  • ISO 27001
  • HIPAA
  • SSO
  • CASA
  • CSA
  • ISO 27018
  • HDS

> alternatives to Richpanel: AI Customer Support in our index

by shared use-case

> Richpanel: AI Customer Support pairs well with