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Richpanel

AI-native helpdesk for online stores that handles email, chat, social and phone tickets, resolves repeat queries automatically and runs order tracking, returns and exchanges.

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  • Customer support
  • Analytics
  • Paid
  • Free tier

Listing data refreshed Built from public product pages and documentation. SourcesClaim this listing

ecommerceguide summary

Richpanel is an AI-native helpdesk for online stores, handling email, chat, social and phone tickets in one workspace. AI agents follow written SOPs, use only the tools you switch on, and a second AI checks each reply, holding anything involving money for a person. A self-service portal lets shoppers track orders and start returns or exchanges. It connects to Shopify, Recharge, Loop, Yotpo and Klaviyo. Help Desk plans run free, $29 and $99 per user per month.

Why it stands out

Richpanel states a 50% automation guarantee within 30 days and runs a second AI QA check on every outgoing reply.

What Richpanel does

ecommerceguide editorial
  • Email, chat, social and phone tickets in one workspace
  • Self-service portal for order tracking, returns and exchanges
  • AI agents follow your SOPs and escalate anything uncovered
  • Simulations replay past tickets before the AI goes live
  • Copilot mode holds AI actions for human approval
  • Second AI reviews replies and stops money-related ones
  • Shopify, Recharge, Loop, Yotpo and Klaviyo integrations
  • Free plan, Starter $29 and Pro $99 per user monthly

How ecommerce teams could use it

ecommerceguide editorial

Illustrative scenarios written by ecommerceguide from the product's documented capabilities. They are not customer case studies.

  1. Shopify store selling subscription supplements through Recharge

    Shoppers write in asking to swap a flavour or pause an upcoming delivery

    Intended outcomeAI agents follow the written SOP to pull the plan from Recharge, find an untried flavour in Shopify and change the next order

  2. Shopify apparel brand fielding order-status and returns questions

    Repeat "where is my order" and exchange requests arrive by email, chat and social

    Intended outcomeThe self-service portal lets customers track orders and start returns or exchanges themselves, with the rest routed into the shared inbox

  3. Support team moving off an existing helpdesk

    Checking how an AI agent would answer before letting it reply to customers

    Intended outcomeSimulations replay past conversations so the team reads every draft reply, and copilot mode keeps a person approving actions until they switch to auto

Who it suits

ecommerceguide editorial

Best for

You run a Shopify store, want order tracking, returns and exchanges handled by a self-service portal and AI agents, and per-user pricing from free to $99 a month suits you.

Probably not for

You sell on a platform other than Shopify, since that is the only ecommerce platform the product documents, or you need chat on WooCommerce or Wix, which Tidio supports.

Business size
Any stageHelp Desk pricing runs from a free plan through $29 and $99 per user per month to custom Enterprise terms, with no stated size bound.

Richpanel pricing

From the vendor

As published by the vendor. Checked . Confirm current prices on the vendor's site.

Model
Paid
Try before buying
Free tier
PlanMonthlyWhat is included
Free$01,000 orders/mo
Starter$503,500 orders/mo
Pro$60010,000 orders/mo
EnterpriseNot listedCustom order volume

Billed annually for the Free plan

Often used alongside

ecommerceguide editorial

What the vendor and reviewers say

From the vendor

Customers named by Richpanel

  • Ridge
  • Pela
  • Jones Road Beauty
  • Bicycle Warehouse
  • Alaskan King Crab Co.
  • Z Natural Foods
  • Frenchie
  • Bumpboxx
  • SheThinx
  • Puppy Dogs & Icecream

Named on the vendor's own site (source (opens in a new tab)). Not confirmed with the customers.

Themes in third-party reviews · 10 reviews read

Praised for

  • Migrations from competitors like Gorgias handled smoothly with guided onboarding
  • Automation substantially reduces manual workload once initial configuration is complete
  • Priced at roughly 25% of Gorgias for comparable core feature set
  • Bug fixes and issue responses frequently resolved within one business day
  • Unified multi-channel dashboard consolidates tickets, conversations, and analytics cleanly

Common complaints

  • AI feature relies solely on manually written help topics, not conversation history
  • AI drafts still require human review before sending, no autonomous resolution
  • Pricing structure unclear upfront; requires a demo call to fully understand

Summarised from public reviews (opens in a new tab). No rating is given.

Security and compliance claims

  • ISO 27001
  • HIPAA
  • SSO
  • CASA
  • CSA
  • ISO 27018
  • HDS

As stated by the vendor (source (opens in a new tab)). Ask the vendor for certificates before relying on them.

Categories and use cases

Alternatives to Richpanel

Listings that share this one's category, platforms or use cases. Ordered by how many relationships they share, not by quality or payment.

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Sources

ecommerceguide profiles are built from public product information and written for ecommerce teams. We do not test products, and paying never changes where a listing ranks.

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