Richpanel: AI Customer Support

• Ridge
• Pela
• Jones Road Beauty
• Bicycle Warehouse
• Alaskan King Crab Co.
• Z Natural Foods
• Frenchie
• Bumpboxx
• SheThinx
• Puppy Dogs & Icecream

> Richpanel: AI Customer Support is built for

• platform-agnostic

> what it does for ecommerce

• -Self-service portal handles order-status and returns
• -Shopify, Magento, and WooCommerce native integrations
• -Chat, email, social, and WhatsApp in one inbox
• -AI summarisation and reply suggestions
• -DTC-friendly pricing from $29 per user

> how you'd use it

• DTC apparel brand, $5M–$20M GMV, 3–8 support agents
  Replacing Gorgias or Zendesk with a helpdesk where the self-service portal deflects order-status and return/exchange requests before they hit the queue, with Returnly and ReCharge data surfaced in the agent view
  → 30–50% ticket deflection on 'where is my order' and returns, agents refocused on escalations and CX recovery
• Shopify-native beauty or supplements brand, $1M–$10M GMV, 1–3 person support team
  Consolidating email, Instagram DMs, WhatsApp and chat into one inbox, with AI reply suggestions drafting responses against Klaviyo and Shopify customer history
  → One agent handles the volume of two, first-response time drops under 2 hours without hiring
• Mid-market multi-brand retailer on Magento or WooCommerce, $20M–$50M GMV, 10–20 agents
  Standardising a single helpdesk across brands with a branded self-service portal per storefront and shared macros, routing phone via Aircall
  → Consolidated tooling cost, consistent CSAT reporting across brands, measurable reduction in cost-per-contact

Best for: Cost-conscious mid-market ecommerce teams migrating from Gorgias or HubSpot seeking unified CX at lower cost. AI capabilities are help-centre-limited and human-gated — not a true autonomous chatbot

> Richpanel: AI Customer Support use cases

• ★AI customer service
• AI returns & refunds
• Shopify chatbots

• Free$0/mo

  1,000 orders/mo

  • -Connect 1 Store
  • -Single Language
  • -FAQs
  • -Order Flows
• Starter$50/mo

  3,500 orders/mo

  • -Everything in Free, plus
  • -Connect 2 Stores
  • -Up to 2 languages
• Pro$600/mo

  10,000 orders/mo

  • -Everything in Regular, plus
  • -Lite onboarding
  • -Named success manager
  • -Self-service on SMS
  • -Subscriptions management
• Enterprise

  Custom order volume

  • -Everything in Starter, plus
  • -Multiple Brands
  • -Multiple languages
  • -Concierge Setup
  • -Subscriptions management

Billed annually for the Free plan

• ISO 27001
• HIPAA
• SSO
• CASA
• CSA
• ISO 27018
• HDS

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• ChatraAI live chat and group messaging for online storesfreemium· 2 shared

> Richpanel: AI Customer Support pairs well with

• Noodle SeedAdds pre-purchase conversational sales while Richpanel handles post-purchase support and returns.
• SAStripe ACPAgentic checkout layer complements Richpanel's agentic support for end-to-end automated commerce.
• Meta Ads MCP by AdKitSame DTC buyer managing paid acquisition alongside the support stack Richpanel powers.