Back Office Customer Support Specialist with German - Top E-commerce Company
- company
- Concentrix
- location
- Szczecin, Zachodniopomorskie, Poland
- work mode
- onsite
- posted
- 17 May
- **Job Title**
- Back Office Customer Support Specialist with German - Top E-commerce Company
- **Job Description**
- Apply with Concentrix
- We are assembling a
- **dedicated team for a leading company in the retail industry**
- focused on providing top-quality, empathetic, and accurate customer support. If you are fluent in German (
- **C1)**
- and
- **English (C1)**
- and thrive in a structured back-office environment, we want to hear from you!
- **Your Responsibilities**
- Deliver written customer support via email for the German market.
- Investigate and resolve customer issues by reviewing past interactions and using internal tools.
- Process manual refunds and address GDPR-related complaints with care and accuracy.
- Ensure every customer interaction is professional, empathetic, and solution-focused.
- Work with multiple systems efficiently while maintaining a high level of precision.
- **What We Are Looking For**
- Fluent German (C1) and English (C1) – both written and spoken.
- Excellent communication skills and the ability to clearly explain solutions.
- Strong analytical and problem-solving mindset.
- Patience, empathy, and emotional resilience.
- Typing speed of 150+ keystrokes per minute and solid computer literacy.
- Availability for full-time on-site work in Szczecin
- **What We Offer**
- Employment based on a labor contract
- Engaging trainings
- Benefit package: private healthcare by LuxMed, MyBenefit with monthly budget, private life insurance, MultiSport, fruits on Wednesdays and occasionally Pizza Days
- Talent Development Program: a transparent career paths and promotions
- CNX Academy: with mentoring program
- CNX University: with unlimited online trainings available
- Refer a friend: bonus for recommending a friend up to 4000pln
- Amazing work culture: we celebrate cultural differences among us and have plenty of integration events onsite
- Modern office in the heart of Szczecin center
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