E-Commerce English Customer Support Advisor | DACH Market

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• **Join Our New Retail & E-Commerce Account Serving the DACH Region!**
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• We are hiring
• **Customer Service Advisors**
• for a newly launched
• **Retail & E-Commerce English Account**
• supporting customers across
• **Germany, Austria, and Switzerland (DACH Region)**
• As part of the team, you will handle customer inquiries through
• **email and chat**
• utilizing a translation tool to assist with non-English customer interactions while providing an exceptional customer experience.
• **Key Responsibilities:**
• ✅ Handle customer inquiries via email and chat channels.
• ✅ Support customers regarding orders, products, deliveries, returns, and account-related requests.
• ✅ Use translation tools to manage non-English customer tickets efficiently.
• ✅ Deliver professional and customer-focused service.
• ✅ Meet quality and productivity targets while maintaining high customer satisfaction.
• **Requirements:**
• ✔️ Excellent English communication skills (B2-C1 Level).
• ✔️ Customer service experience is a plus but not mandatory.
• ✔️ Strong problem-solving and communication skills.
• ✔️ Ability to work rotational shifts.

What we offer

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• **Gross Salary:**
• EGP 18,875 (including taxes)
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• **Location:**
• Concentrix (CAI4) – New Cairo
• 🚌 Transportation provided
• 🎓 Fully paid training for 3 weeks
• 📅 Start Date:
• **27 July 2026**
• ⏰ Rotational shifts between
• **7:00 AM and 12:00 AM**
• 🗓️ 2 rotational days off per week
• If you're looking to join an exciting new account with growth opportunities in the retail and e-commerce industry, we'd love to hear from you!
• **Apply now and start your journey with us!**
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• 📌 Contact us through

Whatsapp

+201064414476