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jobs/concentrix

English CS E-Commerce (Night Shift)

company
Concentrix
location
Surakarta, Central Java, Indonesia
work mode
onsite
posted
20 May
  • **Job description**
  • **About the role**
  • Join our high-performing team as an English Customer Service representative at PT Concentrix Services Indonesia, a leading provider of global customer experience solutions. In this full-time position based in Surakarta, Central Java, you will focus on resolving customer inquiries and concerns, also play a vital role in ensuring customer satisfaction and loyalty. This role divided only 3 shifting hours
  • **(15.00 / 17.00 / 19.00)**
  • **What you'll be doing**
  • 1. Handle inbound customer
  • **live chats**
  • with patience, empathy and professionalism
  • 2. Provide accurate and timely information to address customer queries and concerns
  • 3. Identify and escalate complex issues to the appropriate teams for efficient resolution
  • 4. Maintain detailed records of customer interactions and follow up as needed
  • 5. Contribute to continuous improvement by providing feedback on processes and procedures
  • 6. Actively participate in team meetings and training sessions to enhance your skills
  • **What we're looking for**
  • 1. Excellent command of the English language, both written and verbal (
  • **minimum B2**
  • )
  • 2. Minimum education
  • **D3/S1**
  • 3. No experience needed,
  • **Fresh Graduates**
  • are welcome to apply
  • 4. Strong problem-solving and critical thinking skills to handle a variety of customer inquiries
  • 5. Exceptional communication and interpersonal abilities to build rapport with customers
  • 6. Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
  • 7. Ability to work in
  • **Night Shifts**
  • 8. Willing to work on site in
  • **Surakarta**
  • **What we offer**
  • At PT Concentrix Services Indonesia, we value our employees and strive to provide a supportive and rewarding work environment. In addition to a competitive salary, you can look forward to:
  • 1. Comprehensive health insurance and retirement benefits
  • 2. Opportunities for career growth and professional development
  • 3. Team-building activities and social events to foster a positive work culture
  • 4. Flexible work arrangements and a comfortable office space

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