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jobs/concentrix

Digital Operations Manager (E-commerce & Marketplace Operations)

company
Concentrix
location
Bogota, D.C., Capital District, Colombia
posted
31 Jul
  • **Digital Operations Manager (E-commerce & Marketplace Operations)**
  • Are you passionate about driving operational excellence across digital commerce channels? We're looking for a
  • **Digital Operations Manager**
  • to support regional e-commerce and marketplace operations across Latin America. In this role, you'll leverage operational data to improve business performance, coordinate cross-functional initiatives, and ensure an outstanding digital customer experience while collaborating with internal teams and external partners.
  • We're looking for a business-oriented professional who uses data to improve operations, influence stakeholders, and successfully execute strategic projects.
  • **You will:**
  • Monitor and analyze operational KPIs across e-commerce and marketplace channels to identify risks and improvement opportunities.
  • Drive continuous improvement initiatives focused on customer experience, order fulfillment, delivery performance, and operational efficiency.
  • Lead cross-functional projects involving Commercial, Customer Service, IT, Analytics, Supply Chain, Transportation, Warehousing, and Sales teams.
  • Coordinate operational activities with marketplace partners and third-party vendors across Latin America.
  • Support marketplace operations by ensuring smooth execution of day-to-day business activities.
  • Partner with regional stakeholders to implement corrective actions and improve operational performance.
  • Participate in the onboarding and integration of new marketplace partners and digital initiatives.
  • Review and analyze operational reports and dashboards to identify risks, trends, and improvement opportunities.
  • Challenge existing processes and proactively identify opportunities to improve operational efficiency, automation, and customer experience.
  • Influence business decisions through data-driven recommendations while maintaining a customer-centric mindset.
  • **You have:**
  • **3–5+ years of experience**
  • in
  • **Digital Operations, E-commerce, Marketplace Operations, Digital Commerce, or related environments.**
  • **Mandatory experience working within e-commerce or marketplace operations.**
  • Experience managing operational KPIs and using business data to improve processes and drive decision-making.
  • Proven experience leading cross-functional projects
  • **(no direct people management is needed for this position but is a plus for you)**
  • Strong stakeholder management skills, with the ability to influence multiple business areas and external partners.
  • Experience working in multinational, retail, marketplace, or technology-driven organizations.
  • Advanced Excel skills and strong analytical capabilities.
  • Experience with
  • **Power BI, dashboards, process automation, SAP (user level), or AI-powered business solutions is considered a strong plus.**
  • Strong English proficiency (
  • **B2+ or above**
  • ) with the ability to confidently communicate in regional environments.
  • Excellent communication, presentation, negotiation, and problem-solving skills.
  • High level of ownership, organization, adaptability, and continuous improvement mindset.

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