E-Commerce Merchant

• The **E-Commerce Account Manager** is responsible for managing and optimizing relationships between the company and its clients or vendor partners. This role oversees multiple accounts, ensures client satisfaction, and drives account growth through data-driven strategies, operational excellence, and cross-functional collaboration.
• **Key Responsibilities**
• Build and maintain strong relationships with clients or vendors to understand business needs, address concerns, and ensure long-term partnership success
• Monitor and analyze account performance, sales data, and market trends to identify growth opportunities and optimization strategies
• Develop and execute action plans to improve client sales performance, revenue, and overall account health
• Collaborate with Sales teams to identify and execute upsell and cross-sell opportunities within existing accounts
• Lead client onboarding, including platform setup, training, and ensuring a smooth transition to the eCommerce platform
• Analyze eCommerce data, prepare performance reports, and present insights and recommendations to clients using a data-driven approach
• Manage inventory planning with clients to ensure optimal stock levels, timely replenishment, and minimized stock-outs or overstock
• Partner with Marketing teams to plan and execute promotional campaigns that maximize visibility, engagement, and sales
• Serve as the primary point of contact for client inquiries and issues, coordinating with internal teams to ensure timely resolution
• Oversee eCommerce platform operations, ensuring accurate product listings, pricing, promotions, and content
• Stay informed on industry trends, eCommerce best practices, and competitor activity to provide strategic insights and maintain a competitive edge
• **Requirements**
• Bachelor’s degree in Business, Marketing, or a related field (preferred)
• Proven experience in eCommerce account management, sales, or a related role
• Strong knowledge of eCommerce platforms, online marketplaces, and digital retail strategies
• Proficiency in data analysis and reporting tools (e.g., Google Analytics, marketplace analytics dashboards)
• Excellent verbal and written communication skills
• Strong relationship-building and stakeholder management abilities
• Proven problem-solving skills with the ability to identify issues and drive effective solutions
• Strong organizational and time-management skills, with the ability to manage multiple accounts and priorities
• Ability to thrive in a fast-paced, dynamic eCommerce environment
• Job Types: Full-time, Permanent
• Pay: Php20,000.00 - Php30,000.00 per month

Benefits

• Company Christmas gift
• Company events
• Employee discount
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Work Location: In person