E-commerce Chat Support Specialist
- company
- Fruit of the Loom
- location
- Manila, Philippines
- work mode
- onsite
- posted
- 22 May
- **Job Overview**
- We are looking for a proactive and customer-focused **E-commerce Chat Support Specialist (Customer Service | Sales Conversion | Online Support)** to handle customer inquiries and maximize sales opportunities across Shopee, Lazada, TikTok Shop, Facebook, and other online platforms. The role requires strong communication skills, fast response handling, and the ability to convert inquiries into successful sales.
- **Key Responsibilities**
- Respond promptly to customer inquiries through chat and social media platforms
- Assist customers with product recommendations, order concerns, and after-sales support
- Convert inquiries into sales through effective communication and upselling techniques
- Handle complaints, refunds, and customer concerns professionally
- Coordinate with Operations and Fulfillment teams regarding order status and issues
- Maintain high customer satisfaction and response rate standards
- Monitor common customer concerns and recommend service improvements
- Pay: Php20,000.00 - Php30,000.00 per month
Benefits
- Company Christmas gift
- Company events
- Employee discount
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work Location: In person
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