E-Commerce Merchant

• We are looking for an experienced **Ecommerce Account Manager** to manage and grow multiple client and vendor accounts across Shopee, Lazada, and Shopify.
• This role combines **account management, marketplace operations, and data-driven growth strategies**. You will serve as the main point of contact for partners, ensuring strong relationships, smooth operations, and continuous sales growth.
• **Key Responsibilities**
• **Account Management & Client Success**
• Build and maintain strong relationships with clients and vendor partners
• Act as the primary point of contact for account concerns and issue resolution
• Ensure long-term client satisfaction and retention
• **Performance & Growth Management**
• Monitor account performance, sales data, and market trends
• Identify growth opportunities and implement optimization strategies
• Develop and execute action plans to improve revenue and account health
• Collaborate with Sales teams on upsell and cross-sell opportunities
• **Marketplace Operations (Shopee & Lazada)**
• Oversee day-to-day operations including product listings, pricing, and promotions
• Ensure store compliance, performance metrics, and platform best practices
• Coordinate campaign execution (e.g., double-digit and mega sale events)
• **Shopify Store Management**
• Support and manage Shopify store setup, updates, and maintenance
• Ensure proper product uploads, collections, and integrations
• **Client Onboarding & Training**
• Lead onboarding of new clients, including platform setup and training
• Ensure a smooth transition and readiness for launch
• **Data Analysis & Reporting**
• Analyze eCommerce data and prepare performance reports
• Present insights, recommendations, and growth strategies to clients
• Use tools such as Google Analytics and marketplace dashboards
• **Inventory & Campaign Planning**
• Work with clients on inventory planning and stock management
• Partner with Marketing teams to execute campaigns that drive traffic and sales
• **Industry & Market Insights**
• Stay updated on eCommerce trends, competitor activity, and platform updates
• Provide strategic recommendations to maintain a competitive edge
• **Requirements**
• Bachelor’s degree in Business, Marketing, or related field (preferred)
• 2–5+ years experience in eCommerce account management or marketplace operations
• Strong experience with Shopee and Lazada Seller Centers
• Working knowledge of Shopify platform
• Proficiency in data analysis tools (Google Analytics, Excel/Google Sheets)
• Excellent communication and client management skills
• Strong problem-solving and analytical abilities
• Highly organized with the ability to manage multiple accounts
• Ability to work in a fast-paced eCommerce environment
• **Preferred Qualifications**
• Experience managing multiple brands or vendor accounts
• Background in digital marketing or paid ads
• Experience with TikTok Shop or other marketplaces
• Pay: Php20,000.00 - Php30,000.00 per month

Benefits

• Company Christmas gift
• Company events
• Employee discount
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Work Location: In person