Freelance Operations Specialist - E-commerce
- company
- Twine
- location
- United States
- work mode
- remote
- posted
- 14 Aug
- Join a dynamic premium activewear start-up as a freelance e-commerce operations specialist, supporting the pre-launch, launch, and early post-launch phases of a new DTC brand. This remote, part-time role is ideal for professionals experienced in e-commerce operations, particularly within fashion, DTC, or cross-border markets. You will play a key role in establishing robust operational processes, ensuring seamless order management, and delivering an exceptional customer experience during a critical growth period.
- **Deliverables**
- Oversee Shopify store operations, ensuring product, SKU, and inventory accuracy
- Monitor orders and payments, coordinating with 3PL and courier partners for timely fulfilment and delivery
- Manage shipping workflows, returns, exchanges, and customer issue resolution
- Test and validate launch readiness, identifying and addressing operational gaps
- Develop and maintain SOPs, trackers, and a weekly operational dashboard
- Recommend and implement cost-effective process improvements
- Support ongoing operational needs as the business scales
- **Requirements**
- Proven experience in e-commerce operations, ideally with Shopify and 3PL integrations
- Background in fashion, DTC, or cross-border e-commerce preferred
- Strong understanding of order management, fulfilment, shipping, and returns processes
- Familiarity with UAE/GCC e-commerce landscape is an advantage
- Excellent organizational and problem-solving skills
- Ability to create clear SOPs and operational trackers
- Strong communication skills and attention to detail
- Comfortable working remotely, part-time (5–8 hours per week)
- Available for an initial three-month contract, with potential for extension
- **About Twine**
- Twine is a leading freelance marketplace connecting top freelancers, consultants, and contractors with companies needing creative and tech expertise. Trusted by Fortune 500 companies and innovative startups alike, Twine enables companies to scale their teams globally.
- **Our Mission**
- Twine's mission is to empower creators and businesses to thrive in an AI-driven, freelance-first world.
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