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Brandwise: AI Customer Service

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Provide instant customer service with AI. Handle email, social media, & live chat in a unified inbox

freemium· from $49/mo· for mid-market

Brandwise consolidates email, live chat, Instagram, Facebook, and TikTok into one support inbox where an AI agent resolves tickets using order and shipping context pulled from connected stores. It also hides negative or spam comments on paid social ads automatically, protecting ad creative from comment-section drift. Built for DTC support and social teams running high ad volume, it handles refunds, DMs, and comment moderation without bouncing agents between platforms.

> pick this if

Pick this if you're a DTC brand spending heavily on Meta and TikTok ads where comment-section moderation and social DM volume are as critical as email tickets, and you want one AI agent handling both.

> look elsewhere if

Look elsewhere if you're B2B, run a voice/phone-heavy support operation, need deep Zendesk/Salesforce-grade ticketing workflows, or your volume is primarily on WhatsApp, SMS, or marketplaces like Amazon.

> Brandwise: AI Customer Service is built for

  • platform-agnostic

> what it does for ecommerce

  • Resolve tickets across email, chat, Instagram, Facebook, and TikTok centrally
  • Hide negative or spam comments on paid social ads automatically
  • Process refunds and pull shipping details inside the agent inbox
  • Deploy an AI agent trained on brand voice and order data
  • Track resolution metrics across teams and individual agent performance

> how you'd use it

  • DTC beauty brand, $5M–$20M GMV, 2–4 person support team
    Running $200K/mo in Meta and TikTok ads with comment sections filling with complaints, spam, and competitor tags that erode CTR; support also juggling Gmail tickets and IG DMs in separate tabs.
    → Negative comments hidden within minutes of posting, CPA drops as ad social proof improves, and the team consolidates three tools into one inbox with AI resolving ~40% of order-status DMs without escalation.
  • Apparel DTC brand, $1M–$10M GMV, 1–2 person CX lead plus founder
    Founder handling overflow tickets at night; refund requests and 'where is my order' questions dominate volume across email and Instagram.
    → AI agent pulls tracking and processes refunds inline, cutting first-response time from hours to seconds and freeing the CX lead to focus on VIP and retention conversations.
  • Performance-marketing-heavy supplement brand, $10M–$40M GMV, 3–6 agents plus a paid social manager
    Paid social manager losing hours per week manually hiding troll comments and FUD on ad creative while support reps duplicate responses across IG, FB, and TikTok.
    → Comment moderation runs automatically across all three platforms, agent performance dashboards surface who resolves fastest, and the paid team redirects time to creative testing.

> Brandwise: AI Customer Service use cases

> Brandwise: AI Customer Service key features

  • Unified inbox: email, live chat, IG, FB, and TikTok
  • AI Agent: resolves tickets automatically with accurate brand & order info
  • AI Comment Moderation: automatically hide negative/spam comments on your ads
  • View order info, shipping details, & process refunds directly in your inbox
  • In-depth analytics for your entire organization and individual team members

> integrates with

  • Facebook
  • Gmail
  • Instagram
  • Outlook
  • TikTok

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