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Brandwise

AI agent and unified inbox that moderates social comments and answers DMs, email and live chat for online stores, with Shopify order actions like tracking and exchanges.

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  • Analytics
  • Marketing
  • Freemium

Listing data refreshed Built from public product pages and documentation. SourcesClaim this listing

ecommerceguide summary

Brandwise puts social comments, DMs, email and live chat into one inbox for online stores, with a separate inbox per channel. Its Obie agent reads your knowledge base, catalogue, policies, order data and past replies, then hides spam, answers questions, tracks orders and executes exchanges in Shopify. Social inboxes cover Facebook, Instagram and TikTok, alongside Meta Ads and Google Ads integrations. Plans start at $49 a month for 3,000 credits, after a 7-day free trial.

Why it stands out

Handling rules are written in plain text rather than flow-builders, and the agent performs order actions directly in Shopify.

What Brandwise does

ecommerceguide editorial
  • Comments, DMs, email and live chat in one inbox
  • Obie learns from knowledge base, catalogue, policies and order data
  • Hides spam comments and flags conversations that need a human
  • Takes Shopify actions: tracking, address updates, refunds and exchanges
  • Handling rules written in plain text, no flow-builders
  • Recurring tasks, workflow automations and Slack alerts on every plan
  • Standard $49/mo for 3K credits; Enterprise $402/mo billed annually
  • Unlimited team members and pages on all plans

How ecommerce teams could use it

ecommerceguide editorial

Illustrative scenarios written by ecommerceguide from the product's documented capabilities. They are not customer case studies.

  1. Skincare brand on Shopify running Meta and TikTok ads

    Ad comment sections fill with product questions, praise and spam while email tickets build up

    Intended outcomeObie hides spam, replies to comments and DMs using catalogue and policy content, and labels conversations that need a human

  2. Apparel store on Shopify handling order enquiries by email and Instagram

    Shoppers ask where their parcel is or want to swap a size before dispatch

    Intended outcomeObie looks up the order, shares tracking, and drafts or executes an exchange in Shopify following the written handling steps

  3. Ecommerce team managing several Facebook, Instagram and TikTok pages

    Replies are spread across platform apps with no shared record of volume or response times

    Intended outcomeAll pages, plus email and live chat, land in Brandwise with analytics on volume, response times and AI performance

Who it suits

ecommerceguide editorial

Best for

You run a Shopify store with heavy social comment and DM volume and want one agent that moderates, replies and takes order actions from $49 a month.

Probably not for

You need marketplace inboxes for Amazon or eBay, which eDesk covers, or want a free plan, as Brandwise offers only a 7-day trial.

Business size
Any stagePricing runs from $49 a month to a $402 a month Enterprise plan, with unlimited team members on both.

Brandwise pricing

From the vendor

As published by the vendor. Prices change, so confirm on the vendor's site before buying.

Model
Freemium
Starting price
$49

Often used alongside

ecommerceguide editorial

Categories and use cases

Alternatives to Brandwise

Listings that share this one's category, platforms or use cases. Ordered by how many relationships they share, not by quality or payment.

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Sources

ecommerceguide profiles are built from public product information and written for ecommerce teams. We do not test products, and paying never changes where a listing ranks.

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