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Chatty

AI sales agent, live chat and helpdesk inbox for Shopify stores that answers product questions, recommends products and handles support across chat, email and social channels.

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ecommerceguide summary

Chatty is a Shopify app from AVADA Group Company Limited combining an AI sales agent, live chat and a shared helpdesk inbox. The agent syncs with the Shopify store, learns the product catalogue and suggests complementary products during conversations. Email, Instagram, Messenger, WhatsApp and chat messages land in one inbox, and a help centre hosts self-serve answers. Plans are Free, Basic at $19.99, Pro at $68.99 and Plus at $199 per store monthly, with a 7-day trial on paid plans.

Why it stands out

Published by AVADA Group and billed through the Shopify App Store, with AI conversations metered per plan at $0.40 for overages.

What Chatty does

ecommerceguide editorial
  • AI agent trains on the Shopify catalogue and recommends products in chat
  • Shared inbox covers email, Instagram, Messenger, WhatsApp and live chat
  • Integrations include Shopify Flow, Shopify Admin, Klaviyo and Zendesk
  • Free plan includes 50 AI conversations and 200 products for training
  • Extra AI conversations cost $0.40 each, with spending caps in the app
  • Help centre pages plus proactive messages based on visitor behaviour
  • Mobile app for handling the inbox, per the Shopify App Store listing

How ecommerce teams could use it

ecommerceguide editorial

Illustrative scenarios written by ecommerceguide from the product's documented capabilities. They are not customer case studies.

  1. Fashion store on Shopify handling sizing questions in chat

    The AI agent learns the product catalogue and answers fit and shipping questions outside staffed hours

    Intended outcomeShoppers get catalogue-based answers in chat and see complementary products suggested during the conversation

  2. Beauty brand on Shopify taking questions through social channels

    Instagram, Messenger, WhatsApp and email messages are routed into the Chatty inbox for the support team

    Intended outcomeAll channels sit in one queue, with Zendesk and Klaviyo connected through Chatty's integrations

  3. Home and furniture store on Shopify with repeat support queries

    Publishing a help centre and setting proactive messages triggered by visitor behaviour

    Intended outcomeCustomers self-serve from the knowledge base while the AI agent handles chats included in the plan allowance

Who it suits

ecommerceguide editorial

Best for

You run a Shopify store and want an AI sales agent, live chat and helpdesk inbox in one app, starting free or at $19.99 per store monthly.

Probably not for

You sell on WooCommerce, BigCommerce or Magento, as Chatty integrates with Shopify only, while Gorgias and Re:amaze cover those platforms.

Business size
Any stagePricing runs from a free plan the vendor aims at new stores to a $199 Plus plan it describes for large businesses with high conversation volumes.

Chatty pricing

From the vendor

As published by the vendor. Checked . Confirm current prices on the vendor's site.

Model
Freemium
Starting price
$19.99
Try before buying
7-day free trial
PlanMonthlyWhat is included
Basic$19.997-day free trial included
Pro$68.997-day free trial included
Plus$1997-day free trial included

What the vendor and reviewers say

From the vendor

Customers named by Chatty

  • Nikko
  • CJ Industries
  • Master Canopy
  • Pack All
  • Quorri Co
  • Retro Stage
  • Bevano
  • Whlsome
  • Decathlon
  • Gallery Furniture
  • Teak Warehouse
  • C2 Paint

Named on the vendor's own site (source (opens in a new tab)). Not confirmed with the customers.

Themes in third-party reviews · 10 reviews read

Praised for

  • Named agents (Hana, Sonny, Andy, Hazel) resolve issues fast and thoroughly
  • AI bot handles high inquiry volumes, reducing solo-operator workload meaningfully
  • Setup is straightforward with minimal onboarding friction reported
  • Conversations improve iteratively as merchants feed the AI better product info
  • Brand customisation supported hands-on by support agents during onboarding

Common complaints

  • Chatbot rewrites pasted URLs, breaking authentication-dependent links like returns portals
  • AI escalation to human agents lacks clear prompts or timely staff notifications

Summarised from public reviews (opens in a new tab). No rating is given.

Security and compliance claims

  • GDPR
  • EU-U.S. Privacy Shield
  • Swiss-U.S. Privacy Shield

As stated by the vendor (source (opens in a new tab)). Ask the vendor for certificates before relying on them.

Categories and use cases

Alternatives to Chatty

Listings that share this one's category, platforms or use cases. Ordered by how many relationships they share, not by quality or payment.

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Sources

ecommerceguide profiles are built from public product information and written for ecommerce teams. We do not test products, and paying never changes where a listing ranks.

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