Chatty AI Chatbot & Live Chat
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Chatty pairs an AI sales agent with live chat and a shared helpdesk inbox, targeting Shopify merchants who can't staff support around the clock. The agent answers product questions, triggers behavior-based messages during checkout hesitation, and deflects repeat queries to a self-serve FAQ page. Conversations from Instagram, Messenger, WhatsApp, and email route into one queue, with Klaviyo and Zendesk handoffs. Suited to DTC founders and small CX teams consolidating tools before scaling headcount.
> pick this if
Pick this if you're a Shopify DTC brand under $15M GMV consolidating social DMs, email, and on-site chat into one inbox before hiring a full support team.
> look elsewhere if
Look elsewhere if you're on a non-Shopify stack, need deep macro/workflow tooling like Gorgias or Kustomer, or require SOC 2, SSO, and multi-brand routing at enterprise scale.
> Chatty AI Chatbot & Live Chat is used by
- Nikko
- CJ Industries
- Master Canopy
- Pack All
- Quorri Co
- Retro Stage
- Bevano
- Whlsome
- Decathlon
- Gallery Furniture
- Teak Warehouse
- C2 Paint
- Le Mieux
- Evoluderm
> Chatty AI Chatbot & Live Chat is built for
- platform-agnostic
> what it does for ecommerce
- Deploy an AI sales agent trained on catalog and storefront content
- Consolidate Instagram, Messenger, WhatsApp, and email into one shared inbox
- Trigger proactive messages based on cart value and browsing signals
- Publish a branded FAQ help center to deflect repetitive tickets
- Handle conversations on mobile with native iOS and Android apps
> how you'd use it
- DTC apparel brand on Shopify, $2–8M GMV, 2–3 person CX teamConsolidating Instagram DMs, WhatsApp, and support email into one inbox after outgrowing Shopify Inbox, with the AI agent handling sizing and shipping questions overnight→ Roughly 40–60% of tier-1 tickets deflected to the AI agent or FAQ page, freeing the CX lead to focus on returns and VIP issues
- Solo founder running a Shopify beauty store, sub-$1M GMV, no dedicated support staffDeploying the AI sales agent trained on catalog copy plus proactive cart-value triggers to recover checkout hesitation while the founder is offline→ Recovers abandoned sessions via on-site nudges and answers product questions 24/7 without hiring a VA, at a price point under $50/mo
- Shopify-native home goods brand, $5–15M GMV, 4-person support team using KlaviyoRouting social DMs into a shared queue with Klaviyo handoff for post-purchase flows and Zendesk escalation for complex tickets→ Single mobile-accessible queue across channels replaces 2–3 point tools; agents respond from phones during peak promo windows
> what reviewers say
10 reviews analysedpraise
- Named agents (Hana, Sonny, Andy, Hazel) resolve issues fast and thoroughly
- AI bot handles high inquiry volumes, reducing solo-operator workload meaningfully
- Setup is straightforward with minimal onboarding friction reported
- Conversations improve iteratively as merchants feed the AI better product info
- Brand customisation supported hands-on by support agents during onboarding
watch out for
- Chatbot rewrites pasted URLs, breaking authentication-dependent links like returns portals
- AI escalation to human agents lacks clear prompts or timely staff notifications
Best for: ">Solo operators and small teams needing AI triage with accessible live-agent backup. ">URL modification bug makes authenticated links (e.g., returns) unreliable in automated responses
> Chatty AI Chatbot & Live Chat use cases
> Chatty AI Chatbot & Live Chat key features
- Livechat & AI chatbot: Provide 24/7 support to sell more with AI sales agent
- Inbox & Team: Manage conversations with your team from all channels in one inbox
- FAQ page: Create a help center to empower customers to find answers on their own
- Sales automation: Send proactive targeted messages based on visitor behavior
- Mobile app: Keep track with all inbox from your devices anywhere, anytime
> integrates with
- Checkout
- Shopify Flow
- Shopify Admin
- Klaviyo
- Messenger
- Zendesk
> Chatty AI Chatbot & Live Chat pricing
verified 5 days ago- Basic$19.99/mo
7-day free trial included
- 50 AI conversations/month
- 500 products for AI training
- 5 agents
- 12-month chat history
- Fully-customizable chatbox
- Pro$68.99/mo
7-day free trial included
- 300 AI conversations/month
- 8,000 products for AI training
- 10 agents
- Unlimited chat history
- AI channel
- Plus$199/mo
7-day free trial included
- 700 AI conversations/month
- 20,000 products for AI training
- Unlimited agents
- Advanced analytics
- Dedicated AI consultant
> compliance & trust
- GDPR
- EU-U.S. Privacy Shield
- Swiss-U.S. Privacy Shield
> alternatives to Chatty AI Chatbot & Live Chat in our index
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> Chatty AI Chatbot & Live Chat pairs well with
- SAShopify AdminLets AI agent pull live order, fulfillment, and customer data during chats.
Meta Ads MCP by AdKitSame DTC buyer managing Instagram/Messenger DMs that Chatty routes into its inbox.
- SHshopify-automationAutomates post-chat workflows like tagging VIPs or triggering refund flows from resolved tickets.