Chatra

• Live chat widget plus email, Facebook Messenger and Instagram inbox
• Real-time visitor list with browsing history and location
• Shopping cart contents shown in visitor intelligence
• Scripted chat bot for FAQs and lead capture forms
• Integrations: Shopify, WooCommerce, BigCommerce, Ecwid, WordPress, Slack, Zapier
• iOS and Android apps, saved replies, group chats, chat notes
• REST and JavaScript APIs plus outgoing webhooks
• Free plan capped at five chats a month; 10-day trial on paid plans

Illustrative scenarios written by ecommerceguide from the product's documented capabilities. They are not customer case studies.

1. Shopify apparel store handling pre-purchase sizing and shipping questions

   Answering visitors on product pages during the day and collecting offline messages after hours

   Intended outcomeChatra shows the visitor's cart contents and browsing history in the chat, and offline messages land in the same dashboard for a later reply.

2. BigCommerce home goods store with several support agents

   Passing a complex order issue between a front-line agent and a returns specialist

   Intended outcomeAgent groups, team chats, chat notes and saved replies keep the handover inside Chatra, with the full conversation history attached.

3. Ecwid store run by its owner

   Running chat as the only support channel while working on other tasks

   Intended outcomeThe free plan covers one agent with up to five chats per month, and the iOS and Android apps send notifications away from the desk.

Business size

Any stageChatra describes multichannel messaging for businesses big and small, with a free single-agent plan and per-agent paid seats.

As published by the vendor. Checked 17 Apr 2026. Confirm current prices on the vendor's site.

Model

Freemium

Try before buying

Free tier, 10-day free trial

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