Chatra
visit →AI live chat and group messaging for online stores
freemium· from $0/mo· free tier· 10-day free trial· for smb· verified 5 days ago
Lightweight live chat with AI assist aimed at stores that just want a fast, on-page conversation channel — cheaper and simpler than full helpdesks when volume is low.
> pick this if
Pick this if you're a Shopify, BigCommerce, or Ecwid store under ~$10M GMV that wants a reliable chat widget with light AI assist and team handoffs, not a full ticketing platform.
> look elsewhere if
Look elsewhere if you need omnichannel ticketing (email, SMS, WhatsApp, social), deep Shopify order-action macros, SLA reporting, or autonomous AI resolution — Gorgias, Zendesk, or Re:amaze will fit better.
> Chatra is used by
- tinybeans
- high-speed training
- empowering parents
- le petit lunetier
- igms
- yougr
- boutique 1861
- two thirds
- zap hosting
- choose muse
- zebra
- theme wagon
- saved by the dress
- nudie jeans
> Chatra is built for
- platform-agnostic
> what it does for ecommerce
- Live chat widget with offline message capture
- AI suggested replies from chat history
- Group messaging for team handoffs
- Shopify, BigCommerce, and Ecwid integrations
- Free tier supports one agent
> how you'd use it
- Shopify apparel brand, $500K–$3M GMV, founder plus 1–2 part-time support repsReplacing an unused Tidio or Tawk widget with a chat channel that captures pre-purchase questions on PDPs and routes offline messages to email overnight→ Recovers 5–10 abandoned carts per week from sizing and shipping questions without hiring a dedicated agent
- BigCommerce home goods store, $2M–$8M GMV, 3-person CX teamUsing group messaging to hand off complex order issues between a front-line agent and a returns specialist inside one thread, with AI suggested replies drafted from past transcripts→ Cuts average first-response time to under 2 minutes during business hours and reduces email ping-pong on multi-touch tickets
- Ecwid-based DTC startup, <$500K GMV, solo operatorRunning the free single-agent tier as the only support channel, with mobile app notifications so the founder answers chats between other work→ Keeps a live presence on-site at zero software cost until volume justifies a Gorgias or Zendesk migration
> Chatra use cases
> Chatra pricing
verified 5 days ago- Free$0/mo
one agent
free forever
- Essential$31/mo
per agent
- free 10-day trial, no credit card required
- maximum number of chats per month: ∞
- online & offline chat widget
- unlimited websites, customization, SSL-encryption
- Pro$41/mo
per agent
- free 10-day trial, no credit card required
- maximum number of chats per month: ∞
- online & offline chat widget
- unlimited websites, customization, SSL-encryption
> compliance & trust
- GDPR
> alternatives to Chatra in our index
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Flyweight AI Chatbot | AI ChatYour shortcut to quality appsfreemium· 3 shared
Tidio ‑ Live Chat & AI ChatbotImprove customer experience with a chatbot, AI agent, and live chat in one help desk for your store.freemium· 3 shared
> Chatra pairs well with
- SAShopify AdminAgents can pull order and customer context into chat conversations via MCP.
- SHshopify-automationAutomate post-chat actions like tagging, refunds, or draft orders from resolved conversations.
- SAStripe ACPEnables in-chat payment and checkout flows for conversational commerce on SMB stores.