AI app
Flyweight AI
AI chatbot and AI search for Shopify stores that answers product and support questions from catalogue and store content, routes tickets and hands over to staff.
Listing data refreshed Built from public product pages and documentation. SourcesClaim this listing
ecommerceguide summary
Flyweight AI adds AI chat and AI search to Shopify storefronts, answering product and support questions from a Knowledge Graph built from the catalogue, pages and policies. It handles order tracking, cancellations and address updates via Shopify or Shopify Flow, applies custom routings and hands conversations to staff. It speaks 100+ languages with auto-detection. A free plan includes 300 AI interactions; AI Interactions starts at $10 a month and AI Unlimited at $30, each with a 7-day trial.
Why it stands out
Built for Shopify app that grounds answers in a Knowledge Graph of catalogue, pages and policies, plus help desk Ticket AI.
What Flyweight AI does
ecommerceguide editorial- Knowledge Graph built from store products, variants, pages and policies
- AI Search can replace the storefront search bar
- Ticket AI drafts replies in Zendesk, Gorgias, Freshdesk, Gmail, Outlook
- Instagram, WhatsApp and Messenger channels are in beta
- Order cancellations and address updates run via Shopify or Shopify Flow
- Live chats and human takeovers included at no extra cost
- Extra catalogue capacity costs $5 per additional 1,000 products
- Resolution and chats-to-sales analytics, GDPR and AI Act compliant
How ecommerce teams could use it
ecommerceguide editorialIllustrative scenarios written by ecommerceguide from the product's documented capabilities. They are not customer case studies.
Spare parts retailer on Shopify with a large variant catalogue
Shoppers need to match a machine model to a compatible component before ordering
Intended outcomeThe AI agent checks catalogue attributes and specifications, asks for missing details and hands over to staff when needed
Shopify brand selling across several European language markets
Pre-sales and support questions arrive in different languages through storefront chat
Intended outcomeThe chatbot detects the language and answers in 100+ languages from store content, in the brand's configured personality
Shopify store with a small support team using Zendesk or Gorgias
Routine order tracking, cancellations and address changes fill the ticket queue
Intended outcomeCustom routings and Shopify or Flow actions cover those requests, while Ticket AI drafts replies inside the help desk
Who it suits
ecommerceguide editorialBest for
You run a Shopify store, want chat and on-site AI search grounded in your own catalogue and policies, and can start on the free plan.
Probably not for
Your store is not on Shopify, or you need Instagram, WhatsApp, Messenger and Ticket AI outside beta on the higher AI plans.
- Business size
- Any stagePlans run from a free tier with 300 AI interactions to $30 a month unlimited, with scoped imports for catalogues of millions of products.
Flyweight AI pricing
From the vendorAs published by the vendor. Checked . Confirm current prices on the vendor's site.
- Model
- Freemium
- Starting price
- $1
- Try before buying
- 7-day free trial
| Plan | Monthly | What is included |
|---|---|---|
| AI Starter | $1 | Includes 1.5k visitors. Additional 3k visitors for $10. Up to 3k products. |
| AI Pro | $30 | Includes 10k visitors. Additional 3k visitors for $8. Up to 5k products. |
| AI Leader | $99 | Includes 1k AI Answers. Additional 150 AI Answers for $25. Up to 10k products. |
| AI Leader Max | $300 | Includes 3k AI Answers. Additional 250 AI Answers for $25. Up to 30k products. |
| Custom | Not listed | Custom AI development for external or internal use cases, Deploy multiple AI assistants across stores, Dedicated infrastructure options for scale, security, and control, Custom AI features & full-process integration / automationContact us for a custom quote |
Often used alongside
ecommerceguide editorialWhat the vendor and reviewers say
From the vendorCustomers named by Flyweight AI
- Venen Engel
- Reboots
- Optimize Bike
- BioTeiGa
- Veynou
- Zuckerschmuck
- Natura Summarum
- Ice Barrel
- Pullup & Dip
- Treazy
- Sodalivery
- FeinTech
Named on the vendor's own site (source (opens in a new tab)). Not confirmed with the customers.
Categories and use cases
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Sources
ecommerceguide profiles are built from public product information and written for ecommerce teams. We do not test products, and paying never changes where a listing ranks.
- Product websiteflyweight.io (opens in a new tab)
- Pricing pageflyweight.io (opens in a new tab)
- Customer listflyweight.io (opens in a new tab)
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