Kustomer

• Hopper
• Everlane
• Bulletproof
• Nathan James
• Terra Kaffe
• LoadUp
• Coterie Baby
• Daily Harvest
• Alex and Ani
• Untuckit
• Hop Skip Drive
• Makesy
• Priority Bicycles
• Hexclad
• Yummy
• Caraway
• Turo
• Smalls
• Lulus
• Kin

> Kustomer is built for

• platform-agnostic

> what it does for ecommerce

• -Customer timeline aggregates every channel
• -KIQ assistant answers shopper questions from product catalog
• -Workflow orchestration beyond ticket queues
• -Deep Shopify and Kustomer commerce integrations
• -Suited to mid-market brands with multi-channel volume

> how you'd use it

• DTC apparel brand, $30M GMV, 25-agent CX team
  Consolidating Zendesk, Gorgias-style ticket queues and SMS into a single customer timeline so agents stop toggling between tabs on returns, exchanges and loyalty questions
  → Average handle time drops 20–30% because agents see order, subscription and prior-channel context on one screen; repeat contacts decline as KIQ deflects catalog and order-status questions
• Multi-brand beauty retailer, $80M GMV, 40+ agents across US and PH
  Routing email, chat, WhatsApp and Instagram DMs through intent classification tied to Shopify order data, with workflow automations replacing macro-heavy ticket handling
  → 35–45% of inbound conversations auto-resolve or auto-route; supervisors manage by customer outcome (refund rate, CSAT) rather than queue depth
• Subscription food brand, $15M GMV, 8 agents plus 2 ops
  Using Kustomer as the system of record for customer state — skip, swap, pause — with conversational commerce flows in SMS and chat driving reactivations
  → Churn saves lift via in-thread offers; ops team eliminates a standalone helpdesk plus a separate SMS tool

> Kustomer use cases

• ★AI customer service
• Conversational commerce
• AI returns & refunds

• Kustomer AI

  AI Profiles, 2-Way Message Translation, Suggested Responses

  • -Deploy AI agents
  • -Real-time insights
  • -Automated Actions
• Kustomer AI + Platform

  Custom Insights Pane, Conversation Reports

  • -Omnichannel Messaging
  • -Workflows Assistance
  • -SLA Management

  Some configuration may require a statement of work.

• Enterprise Solutions

  Flexible pricing, customization options

  • -Dedicated Customer Success Manager
  • -Data Security features
  • -Custom Permission Sets

  Contact us for enterprise pricing.

Pricing built around engaged conversations and customer outcomes.

• PCI-DSS
• SSO

• Mindlake AIAI-powered customer support for e-commerce, organizing conversations and automating support tickets.freemium· 2 shared
• One AIBoost website engagement and sales with adaptive AI-driven interactions.freemium· 2 shared
• WebbotifyRevolutionize support with AI chatbots and seamless automation.freemium· 2 shared
• IntercomFin AI agent resolves support issues end-to-endpaid· 2 shared
• ChatraAI live chat and group messaging for online storesfreemium· 2 shared
• Brandwise: AI Customer ServiceProvide instant customer service with AI. Handle email, social media, & live chat in a unified inboxfreemium· 2 shared

> Kustomer pairs well with

• SA
  Shopify AdminOrder, refund, and customer data flows into Kustomer's timeline for agent context.
• SH
  shopify-automationAutomate post-conversation actions like tagging, refunds, and fulfillment holds triggered from Kustomer workflows.
• CC
  Commerce Cloud MCP ServerEnterprise SFCC brands on Kustomer can expose commerce data to AI agents assisting support.