AI app
Octocom
AI support agents for online stores that answer and resolve customer questions across chat, email, voice and social, using live order and catalogue data.
Listing data refreshed Built from public product pages and documentation. SourcesClaim this listing
ecommerceguide summary
Octocom runs AI support agents for online stores that answer and resolve customer questions across website chat, email, voice calls and social channels including Instagram DMs, Facebook Messenger and WhatsApp. Agents answer from live catalogue, order data and policy docs, recommend products in conversation, and run over 200 pre-built actions such as refunds, returns, swaps and subscription pauses. It connects to Shopify, WooCommerce, Magento 2, BigCommerce and PrestaShop. Plans start at $100 a month with a free trial.
Why it stands out
Agents run over 200 pre-built actions, including refunds and subscription pauses, across tools such as Shopify, Stripe and AfterShip.
What Octocom does
ecommerceguide editorial- Answers from live catalogue, order data and uploaded policy documents
- 200+ pre-built actions across Shopify, Stripe, AfterShip and more
- Integrates with Shopify, WooCommerce, Magento 2, BigCommerce, PrestaShop
- Channels include chat widget, email, forms, Messenger, Instagram, WhatsApp
- SMS and AI phone support are priced as add-ons
- Basic $100/mo covers 199 conversations and one AI agent
- Configurable brand voice, per-action limits and escalation rules
- Advanced $200/mo adds up to 5,000 conversations and five agents
How ecommerce teams could use it
ecommerceguide editorialIllustrative scenarios written by ecommerceguide from the product's documented capabilities. They are not customer case studies.
Footwear brand running a Shopify store
Shoppers ask in chat for product help before buying and later ask where their order is
Intended outcomeThe agent recommends items from the live catalogue and answers order status questions using live fulfilment data
Supplements store on Magento 2 with an email support inbox
Refund and return requests arrive by email and need checking against the return window
Intended outcomeThe agent runs the return or refund action within the limits and conditions set per action, escalating amounts above the approval cap
Apparel brand answering questions on Instagram and WhatsApp
Comments, DMs and WhatsApp messages come in outside staffed hours
Intended outcomeThe same agent replies across those channels, hands off to a human teammate with context when it cannot resolve a request
Who it suits
ecommerceguide editorialBest for
You run a Shopify, WooCommerce, Magento 2, BigCommerce or PrestaShop store, want AI agents handling chat, email, voice and social, and can start at $100 a month.
Probably not for
You need a free plan, high conversation volumes on the entry tier (Basic caps at 199 a month with one agent), or SMS and phone support without paying for add-ons.
- Business size
- Any stagePlans run from Basic at $100 a month for small teams to a custom Scale tier for over 5,000 conversations a month with SSO, SCIM and SLA options.
Octocom pricing
From the vendorAs published by the vendor. Prices change, so confirm on the vendor's site before buying.
- Model
- Paid
- Starting price
- $100
Often used alongside
ecommerceguide editorialChatGPT‑AI Product DescriptionGenerate compelling, high-converting product descriptions and blog posts instantly.Why togetherStoreYa's app writes the Shopify product copy that Octocom's agents then draw on for catalogue answers.
- SMShopify MCP Serverconnects AI assistants to shopify store data, products, customers, and orders via GraphQLWhy togetherThe MCP server lets your own AI clients query the same Shopify orders and products Octocom's agents use in conversations.
What the vendor and reviewers say
From the vendorCustomers named by Octocom
- Checkable
- Gourmet Basket Australia
- Griffin Remedy
- Suntouched
- Marika
- Genius Brand
- Tolink
Named on the vendor's own site (source (opens in a new tab)). Not confirmed with the customers.
Security and compliance claims
- GDPR
- SSO
As stated by the vendor (source (opens in a new tab)). Ask the vendor for certificates before relying on them.
Categories and use cases
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Sources
ecommerceguide profiles are built from public product information and written for ecommerce teams. We do not test products, and paying never changes where a listing ranks.
- Product websiteoctocom.ai (opens in a new tab)
- Security and compliance pagedocs.octocom.ai (opens in a new tab)
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