Assistant Manager - Business Operations – Ecommerce (B2B)

• The Assistant Manager – Business Operations, Ecommerce (B2B) will be responsible for managing and executing end-to-end ecommerce business operations for key B2B/ecommerce partners. The role involves close coordination with external partners, internal stakeholders, warehouse teams, distributors, and other cross-functional teams to ensure smooth order processing, timely deliveries, efficient returns management, accurate reporting, and effective vendor portal operations.
• The position requires strong operational capabilities, attention to detail, excellent stakeholder management skills, and the ability to manage multiple activities simultaneously in a fast-paced ecommerce environment.
• **Key Responsibilities**
• End-to-End Order Management
• Manage the complete order lifecycle, from stock offering and order confirmation to purchase order processing, system entry, distributor coordination, and final delivery.
• Ensure timely and accurate processing of partner purchase orders and coordinate with relevant internal and external stakeholders for order fulfilment.
• Monitor order status and proactively identify and resolve operational issues or delays.
• Partner and Stakeholder Coordination
• Act as a key point of contact for assigned ecommerce and B2B partners for day-to-day operational requirements.
• Coordinate regularly with internal teams, distributors, warehouse teams, logistics partners, and external stakeholders to ensure seamless execution of business operations.
• Maintain effective communication with partners and ensure timely resolution of operational queries and concerns.
• Vendor Portal Operations
• Manage and execute day-to-day activities across partner/vendor portals.
• Ensure timely updates, order processing, document uploads, and adherence to partner-specific operational requirements.
• Monitor portal-related activities and resolve discrepancies in coordination with relevant stakeholders.
• Slot Planning and Delivery Coordination
• Plan and schedule delivery slots in coordination with ecommerce partners, warehouse teams, and logistics stakeholders.
• Ensure all required supporting documents and information are shared accurately and within the required timelines.
• Monitor slot adherence and support timely execution of deliveries.
• Returns Management
• Manage the end-to-end returns process for assigned partners.
• Ensure timely creation and processing of Return to Vendor (RTV) documents in the internal system.
• Coordinate with relevant internal teams and partners to ensure accurate documentation and timely closure of return transactions.
• Maintain proper records and trackers for all returns-related activities.
• Reporting and Business Tracking
• Prepare and maintain regular operational reports and trackers, including:
• Order Tracker
• Returns Tracker
• Sales Tracker
• Partner-wise operational reports
• Ensure data accuracy, timely updates, and effective tracking of key operational activities.
• Support the team with analysis and reporting requirements as required.
• ERP and System Operations
• Learn and effectively manage relevant activities on GARPAC, Skechers' ERP system.
• Ensure accurate and timely system transactions and documentation.
• Develop a strong understanding of internal systems and processes to support efficient ecommerce operations.
• Process Improvement
• Identify operational gaps, process inefficiencies, and recurring issues.
• Work with relevant stakeholders to improve processes, enhance operational efficiency, and strengthen controls.
• Support the implementation of standardized processes and best practices across assigned ecommerce partners.
• **Candidate Profile**
• **Educational Qualification**
• Postgraduate degree in Business Administration, Commerce, Supply Chain, Operations, or a related discipline preferred. Graduates with relevant experience and skills may also be considered.
• **Experience**
• Minimum 4–5 years of relevant experience in Ecommerce Operations, B2B Operations, Order Management, Supply Chain Operations, or a similar business operations role.
• Experience in managing ecommerce marketplaces, key accounts, vendor portals, order fulfilment, or partner operations will be preferred.
• **Required Skills And Competencies**
• Strong understanding of end-to-end ecommerce and business operations.
• Proficiency in Microsoft Excel and PowerPoint.
• Ability to prepare and maintain operational reports, trackers, and

Mis

• Strong analytical skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to coordinate effectively with multiple internal and external stakeholders.
• Good understanding of order management, delivery coordination, returns, and vendor/partner portal operations.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong problem-solving and follow-up skills.
• Willingness and ability to learn and operate internal ERP systems, including

Garpac

• High level of ownership, accountability, and process orientation.
• **Key Attributes**
• Strong stakeholder management and coordination skills.
• Highly organized with excellent attention to detail.
• Proactive approach towards identifying and resolving operational issues.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Strong sense of urgency and commitment to timelines.
• Customer and partner-focused mindset.
• **About Skechers**
• Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations.