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jobs/confidential

Ecommerce Manager

company
Confidential
location
Dubai, United Arab Emirates
posted
22 Sept
  • **Position is E-Commerce Manager, MEA**
  • **Location:**
  • Dubai, UAE
  • Industry is Retail
  • **The Role:-**
  • Reporting to Omnichannel Director , the E-Commerce Manager will be responsible for the performance and execution of E-commerce business across the region. The role combines commercial ownership, digital trading, consumer experience, analytics, and cross-functional collaboration to drive profitable growth and strengthen direct to consumer business
  • Key Responsibilities:-
  • Commercial Performance & Digital Trading
  • Drive sales, profitability, and growth across E-commerce channels in the Middle East.
  • Own the digital trading calendar, promotional activities, and seasonal campaigns.
  • Monitor and optimize key performance indicators, including traffic, conversion rate, average order value, and revenue.
  • Identify opportunities to improve commercial performance and enhance consumer engagement.
  • Customer Experience :-
  • Champion a consumer-centric approach across all digital touchpoints.
  • Continuously optimize the online customer journey to improve engagement, conversion, and retention.
  • Partner with Marketing, Customer Service, and Operations teams to deliver a seamless and consistent consumer experience.
  • Product & Merchandising :-
  • Collaborate closely with Merchandising teams to ensure the right product assortment, visibility, and inventory availability online.
  • Support product launches, seasonal campaigns, and key commercial initiatives.
  • Analyze product performance and provide recommendations to maximize sales opportunities and improve category performance.
  • Analytics & Insights :-
  • Monitor business performance and translate data into actionable insights and recommendations.
  • Prepare regular reports, dashboards, and business reviews for regional and global stakeholders.
  • Support forecasting, budgeting, and business planning processes.
  • Cross-Functional Collaboration :-
  • Work closely with Marketing, Merchandising, Supply Chain, Finance, Customer Service, and Technology teams to ensure successful execution of business priorities.
  • Coordinate with regional and global stakeholders to align local initiatives with the overall digital commerce strategy.
  • Foster strong collaboration across functions to drive business growth and operational excellence.
  • What We Are Looking For
  • Bachelor’s degree in Business Administration, Marketing, Digital Commerce, or a related field.
  • Minimum 5 years of experience in E-commerce, Digital Commerce, Online Trading, or a similar commercial role.
  • Strong commercial acumen with a proven track record of driving online sales growth and business performance.
  • Experience within the retail, fashion, footwear, lifestyle, or consumer goods industry is preferred.
  • Strong analytical skills with the ability to translate data into clear business actions and recommendations.
  • Excellent stakeholder management, communication, and presentation skills.
  • Experience working within a regional or multi-market environment is an advantage.
  • Strong command of written and spoken English, Arabic would be a plus.
  • A proactive, collaborative, and consumer-focused mindset with the ability to thrive in a dynamic environment.

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