Ecommerce Operations Lead
- company
- TGTC
- location
- Santiago, Santiago Metropolitan Region, Chile (remote)
- work mode
- remote
- posted
- 12 Sept
- *Remote (PST hours preferred) — The Global Talent Co., on behalf of an established DTC health & wellness brand*
- **About The Role**
- We're hiring an Ecommerce Operations Lead for a fast-growing DTC health & wellness brand looking to bring more rigor and speed to how their Shopify storefront runs day to day. This is a hands-on, ownership role: you'll be the primary operator of the site — building PDPs, managing collections, launching promotions, and keeping the entire storefront accurate and on-brand as the catalog and campaigns scale.
- You'll work closely with the Senior Digital Commerce Manager on website enhancements and CRO initiatives, and partner across Category, Marketing, Creative, and Customer Experience to keep the site launch-ready at all times.
- **What You'll Do**
- Own day-to-day administration of the Shopify storefront — product setup, PDPs, collections, landing pages, and site content
- Configure and launch new products, bundles, subscriptions, and promotions
- Manage navigation, search, product visibility, and onsite merchandising
- Coordinate homepage updates, seasonal campaigns, and featured product placements
- Keep pricing, imagery, ingredients, reviews, and product content accurate and current
- Retire discontinued products and manage redirects and site cleanup
- QA every website update and launch before it goes live
- Monitor site performance, troubleshoot issues (broken links, merchandising gaps, friction points), and partner with developers/agencies on fixes
- Run regular site audits and support CRO testing initiatives
- Coordinate website deliverables for product launches and campaigns end to end
- Manage ecommerce workstreams in Asana — templates, workflows, and documentation
- Track deliverables to keep projects on time, and help build out SOPs and best practices
- Report on key ecommerce metrics and surface insights for continuous improvement
- **What We're Looking For**
- Strong hands-on experience with Shopify — this is non-negotiable
- Excellent attention to detail — you catch what others miss, especially under launch pressure
- Comfortable owning a storefront independently: merchandising, QA, and troubleshooting without heavy hand-holding
- Experience with Asana or similar project/workflow tools
- Strong cross-functional collaborator — you'll work with Marketing, Creative, Category, and Customer Experience regularly
- Available to work core hours aligned with Pacific Time (PST)
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