Ecommerce Operations Specialist
- company
- Spotlight Media
- location
- Mexico
- posted
- 10 Sept
- **About Spotlight Media**
- Spotlight Media is a leading
- **TikTok Shop Partner agency**
- scaling some of the most recognizable brands in social commerce. We are a TikTok Shop–only agency-meaning everything we do, build, and hire for is focused on winning on this platform.
- We’ve helped brands launch, scale, and reach millions in GMV on TikTok Shop, and we believe the future of e-commerce is social. Our team is built around
- **high-agency operators**
- who take ownership, move fast, and grow into leaders.
- This is not a support role for the sake of support. It’s a
- **training ground for future operators and Account Managers**
- **Role Overview**
- This role is the
- **execution and operations backbone**
- for TikTok Shop accounts.
- You’ll work directly under an
- **Account Manager**
- helping translate strategy into action, maintain shop health, coordinate cross-functional work, and ensure flawless execution across multiple client accounts.
- **What You’ll Do**
- **TikTok Shop Operations**
- Register campaigns, flash sales, and backend promotions
- Execute day-to-day TikTok Shop backend operations, including:
- Campaign setup and monitoring
- Product and shop management
- In-system sampling workflows
- Content tracking and GMV delivery
- Coordinate sample orders and product logistics
- Support CRM campaign setup
- Monitor shop health, inventory status, listings, and campaign readiness
- Proactively flag operational risks or issues
- **Creator & Affiliate Operations**
- Manage creator and affiliate communication and coordination
- Draft and maintain creator content guidelines and briefing documents
- Track sample requests, deliveries, posting status, and creator compliance
- Support affiliate and paid collaboration programs from sourcing through posting
- Oversee and guide VA execution related to creator communication, sampling, and data entry
- **Content & Ads Execution Support**
- Identify strong-performing TikTok Shop content and surface top creatives
- Support creative rotation by flagging ads for testing or boosting
- Maintain content and performance documentation for cross-functional teams
- **Performance Tracking & Reporting**
- Track and analyze key metrics including GMV, traffic, conversion rate, CTR, CTOR, and content volume
- Conduct funnel analysis and surface insights to improve performance
- Maintain accurate trackers, reports, and internal documentation
- Support weekly and monthly reporting for internal teams and brand partners
- **Cross-Functional Coordination**
- Work closely with Ads, Creative, Operations, and external partners
- Support assortment launches, promotions, pricing updates, and campaign registrations
- Ensure alignment and smooth execution across all initiatives
- **Ideal Candidate Profile**
- **You’ll Be a Strong Fit If You Are**
- Full professional fluency in English. C1 or above
- Detail-oriented, organized, and execution-focused
- Comfortable juggling multiple campaigns, brands, and timelines
- Curious about social commerce, marketplaces, and creator-driven growth
- Proactive, resourceful, and able to take ownership of tasks end-to-end
- Coachable and eager to learn through hands-on execution
- **Qualifications**
- 1–3+ years of experience in social commerce, affiliate marketing, influencer marketing, ecommerce operations, or digital marketing
- Hands-on experience with TikTok Shop strongly preferred
- Experience with Amazon, Shopify, DTC, or other marketplaces is a plus
- Strong analytical skills; comfortable working with spreadsheets and dashboards
- Understanding of creator workflows, affiliate mechanics, and content-driven commerce
- Excellent written and verbal communication skills in English
- Ability to operate in a fast-paced, evolving environment with minimal oversight
- Growth mindset with interest in expanding scope over time
- **Why Join Spotlight Media**
- Work at the cutting edge of social commerce and TikTok Shop
- Real ownership and responsibility from day one
- Exposure to high-growth brands and creator ecosystems
- Collaborative, high-performance team culture