Careers at Roxon Inc.
Inventory Control & E-Commerce Operations Specialist
- company
- Roxon Inc.
- location
- Irvine, CA, United States
- work mode
- hybrid
- posted
- 2 Oct
- **Pay:**
- $21.00 - $26.00 per hour
- **Job description:**
- **About ROXON**
- ROXON is a growing outdoor tools and EDC brand specializing in innovative multitools, modular tools, scissors, and everyday carry products. We sell directly to consumers through our e-commerce website as well as major online marketplaces and retail partners.
- We are looking for a reliable and detail-oriented
- **E-Commerce Operations & Inventory Coordinator**
- to support our day-to-day e-commerce operations, inventory management, order fulfillment, customer service, and warehouse activities.
- This is a hybrid operations role that combines computer-based e-commerce work with hands-on warehouse responsibilities.
- **Key Responsibilities**
- **E-Commerce & Order Operations**
- Process and monitor daily Shopify and e-commerce orders.
- Review and resolve order, shipping, address, and fulfillment issues.
- Maintain accurate order and operational records.
- Support Amazon/FBA and other marketplace replenishment.
- Assist with wholesale and B2B order fulfillment.
- **Inventory & Purchase Orders**
- Maintain accurate inventory records in Shopify and internal systems.
- Create, update, and track purchase orders and incoming inventory.
- Track expected arrival dates and coordinate incoming shipments.
- Receive shipments and verify quantities against purchase orders and packing lists.
- Investigate inventory discrepancies, shortages, overages, and damaged products.
- Perform regular cycle counts and physical inventory counts.
- Monitor low-stock items and prepare basic inventory reports.
- **Warehouse & Fulfillment**
- Pick, pack, and ship customer orders accurately.
- Prepare shipping labels and packages for carrier pickup.
- Receive, inspect, organize, and store incoming products.
- Prepare Amazon/FBA shipments, influencer/creator samples, PR packages, and wholesale shipments.
- Maintain an organized, clean, and safe warehouse environment.
- **Customer Service & Returns**
- Respond to basic customer inquiries regarding orders, shipping, returns, exchanges, and replacements.
- Process returns, exchanges, warranty replacements, and refunds according to company procedures.
- Inspect returned products and maintain accurate return records.
- Escalate more complex customer or product issues when necessary.
- **Operations Coordination**
- Coordinate with shipping carriers and logistics partners when necessary.
- Maintain organized operational documentation.
- Prepare basic weekly reports on inventory, shipments, returns, and outstanding issues.
- Help improve e-commerce, warehouse, inventory, and fulfillment procedures.
- **Qualifications**
- Strong attention to detail and organizational skills.
- Comfortable using computers, spreadsheets, and online systems.
- Experience with Shopify or another e-commerce platform is preferred.
- Experience with e-commerce operations, inventory, warehouse, fulfillment, logistics, or customer service is preferred.
- Amazon Seller Central/FBA experience is a plus.
- Basic Excel or Google Sheets skills.
- Strong problem-solving and communication skills.
- Able to work independently and take ownership of assigned responsibilities.
- Comfortable performing both computer-based operational work and hands-on warehouse duties.
- Reliable, punctual, and able to work consistently Monday through Friday.
- Ability to communicate professionally in both English and Mandarin/Cantonese is plus.