Operations Manager (E-Commerce)
- company
- Afina
- location
- London, England, United Kingdom (remote)
- work mode
- remote
- posted
- 20 Sept
- **What This Role Really Is**
- This is not a “keep things running” operations role.
- We’re looking for someone who can
- **build, fix, and scale**
- the operational backbone of Afina. Someone who sees inefficiencies and attacks them. Someone who negotiates harder, moves faster, and takes full ownership of outcomes.
- Afina is growing fast across our own website and Amazon. Behind that growth is a complex system of suppliers, freight, inventory, and 3PL execution — and that’s where you come in.
- **This is a remote position.**
- **What You’ll Own**
- End-to-End Operations
- You own the supply chain from factory to customer
- Forecast demand, plan inventory, and ensure we never stock out (or overstock)
- Supplier & Cost Control
- Negotiate aggressively with international suppliers on pricing, MOQs, and terms
- Continuously find ways to improve margins
- Logistics & Freight
- Manage freight (air/sea), compare quotes, and make cost vs speed decisions
- Own relationships with freight forwarders and 3PLs
- 3PL & Fulfillment
- Ensure orders go out fast, accurately, and cost-effectively
- Fix issues before they become problems
- Amazon + DTC Operations
- Keep inventory synced and flowing across Amazon and our website
- Prevent operational bottlenecks that impact revenue
- Systems & Scale
- Build SOPs, dashboards, and processes that scale
- Turn chaos into structure without slowing the business down
- **Who You Are**
- You’ve already done this before in an e-commerce company (Shopify + Amazon + 3PL is your world)
- You understand international suppliers, freight, and inventory planning deeply
- You are extremely detail-oriented, but you don’t get stuck in analysis
- You’re a negotiator — you don’t accept the first price
- You move fast, take ownership, and don’t wait to be told what to do
- You care about profit, efficiency, and execution
- **What You’ve Done**
- 5+ years in e-commerce operations
- Managed 3PLs and fulfillment workflows
- Worked directly with overseas manufacturers
- Negotiated freight and supplier pricing
- Built or improved operational systems that scaled
- **Why Afina**
- High ownership — you will directly impact revenue and margins
- Fast growth — real problems to solve, not corporate maintenance
- No bureaucracy — speed and execution matter here
- Build something meaningful — not just manage it
- **Compensation**
- Competitive salary
- Performance-based upside tied to results
- Room to grow into a senior leadership role as we scale
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