Careers at Benefit Cosmetics
[Benefit] Ecommerce Coordinator (1year Contract)
- company
- Benefit Cosmetics
- location
- Seoul, Seoul, South Korea
- posted
- 28 Sept
- The E-commerce Coordinator will support the day-to-day operation of Benefit’s online business across key e-commerce channels. This role will be responsible for product registration, promotion setup, content updates, inventory coordination, order-related operations, and cross-functional communication with internal teams and external partners.
- The position requires strong attention to detail, hands-on execution skills, and a good understanding of Korean e-commerce platforms and back-office operations. The role will work closely with Marketing, Sales, Logistics, Finance, IT, Purchasing, and external agencies to ensure smooth online channel operations and an optimized customer experience.
- **Job Responsibilities**
- E-Channel Operation
- Register and update products; set up pricing, product options and bundles; and manage product display status.
- Execute confirmed promotions and live commerce activities, including coupon setup, benefits and GWP options, promotional page application, and open/close timing checks.
- Manage e-merchandising and product categorization across online channels to ensure smooth customer navigation and proper product presentation.
- Monitor customer reviews and inquiries, handle first-line customer service issues, and escalate as needed.
- Digital Asset & Content Management
- Support brand visual execution across e-commerce platforms in line with global brand guidelines and marketing plans, including product launches and campaign calendars.
- Maintain and update digital content across e-commerce platforms, ensuring consistency, accuracy, and an optimized customer experience.
- Coordinate daily with content production agencies, including revision requests and schedule management.
- Logistics & Inventory
- Handle daily logistics operation issues and take preventive measures to avoid recurrence.
- Manage promotional stock, GWP, samples, and e-commerce supplies, including order requests, inbound schedules, and channel shipments.
- Internal Operation
- Manage the order, shipping, and billing process in collaboration with Logistics, Finance, IT, and Purchasing teams.
- Process cost settlements, purchase orders, and invoices.
- Reconcile platform commissions and agency costs.
- **Profile**
- Bachelor’s degree or above. 2–3 years of experience in e-commerce operation, either on the brand side or platform side. Experience with department store online channels such as LOTTE ON, SSG.COM, Hmall, The Hyundai, or Lotte iMall is preferred. Hands-on experience with Korean e-commerce back-office systems such as Naver, Kakao, and department store online malls is preferred. Understanding of order, fulfillment, settlement, inventory, and logistics processes is a plus. Proficiency in Excel, including Pivot Table, VLOOKUP, and XLOOKUP, with the ability to handle numerical data accurately. Experience in the cosmetics or beauty industry is preferred. Business-level English reading and writing skills are required; English speaking ability is a plus. Highly detail-oriented and organized, with the ability to manage routine operations independently. Cooperative and proactive attitude with strong teamwork across functions.