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jobs/concentrix

IT & Digital Experience Project Manager (experience in eCommerce platforms,Adobe,magento,shopify,etc)

company
Concentrix
location
Mexico
work mode
hybrid
posted
23 Aug
  • **Job Title**
  • IT & Digital Experience Project Manager (experience in eCommerce platforms,Adobe,magento,shopify,etc)
  • **Job Description**
  • We are seeking an experienced Technical Project Manager to lead critical operational excellence and digital transformation initiatives across our technology landscape. This role requires a leader who goes beyond coordinating delivery—ensuring that solutions are successfully transitioned into production and deliver sustained business value.
  • The ideal candidate brings a strong blend of technical expertise, Agile delivery experience, and deep ITIL knowledge, with proven capability in managing end-to-end project execution while embedding service management principles, particularly within Service Transition, Change Management, and Release Management.
  • **Key Expectations**
  • Lead the end-to-end delivery of IT operations and infrastructure projects, ensuring alignment with business objectives and operational readiness.
  • Integrate ITIL best practices throughout the project lifecycle, with a strong focus on Service Transition to ensure smooth and controlled deployment into production environments.
  • Drive collaboration across cross-functional teams—including Engineering, Infrastructure, Security, and Service Management—to ensure seamless execution and handoff to operations.
  • Oversee and govern change and release activities, ensuring compliance with established ITIL processes and active participation in Change Advisory Board (CAB) reviews.
  • Ensure that all deliverables required for operational success—such as documentation, knowledge articles, runbooks, and support models—are complete and validated prior to go-live.
  • Proactively manage risks, dependencies, and issues, ensuring minimal disruption to live services and business operations.
  • Champion continuous improvement across both project delivery and service management processes.
  • **Qualifications**
  • **Education:**
  • Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or related fields, or equivalent experience
  • ITIL v3 or ITIL v4, PMP, PRINCE2, Scrum Master (CSM/PSM), or equivalent certification is a plus.
  • **Experience**
  • 3-5 years of experience in project management, preferably in IT Infrastructure and Operations implementing ITIL frameworks.
  • Hands-on experience working with Agile/Scrum teams, especially in environments transitioning from traditional methodologies.
  • **Preferred**
  • Experience with working in high-growth environments.
  • Exposure to digital marketing, analytics, and digital experience optimization.
  • Experience with specific eCommerce platforms (e.g., Shopify, Magento/Adobe Commerce, Salesforce Commerce Cloud).
  • **Required Skills & Competencies**
  • ITIL Integration & Service Transition:
  • Apply ITIL principles across the project lifecycle, with a strong focus on the Service Transition phase.
  • Ensure new or enhanced services are designed, built, tested, and transitioned into production in a controlled and structured manner.
  • Partner with Service Management functions (e.g., Change, Release, and Configuration Management) to ensure adherence to established ITIL processes and governance.
  • Actively participate in Change Advisory Board (CAB) sessions to present, justify, and secure approval for project-related changes and releases.
  • Ensure readiness for go-live by delivering complete documentation, knowledge articles, and support models to enable effective post-launch operations.
  • Drive continuous improvement across project delivery and service management processes.
  • Technical, Delivery, and Leadership Competencies
  • Solid understanding of IT operations and infrastructure, including eCommerce platforms, hybrid environments -- on-premise equipment (CPE) and cloud infrastructure, web technologies, APIs, systems integration, and security/compliance.
  • Working knowledge of Agile, Scrum, and hybrid delivery methodologies.
  • Proficiency in project management and collaboration tools (e.g., Jira, Confluence, Smartsheet, Monday.com).
  • Strong skills in planning, estimation, and dependency management to ensure predictable delivery.
  • Effective stakeholder management and communication, with the ability to engage both technical and non-technical audiences.
  • Strong problem-solving mindset, proactively identifying and mitigating risks and issues.
  • Ability to manage multiple priorities and concurrent projects in a fast-paced, evolving environment.
  • Data-driven approach with experience in KPI tracking, reporting, and performance management.
  • Collaborative, team-oriented leadership style with a focus on continuous improvement and operational excellence.

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