Customer Service (Chinese/Mandarin) | E-commerce Platform
- company
- Concentrix
- location
- Ho Chi Minh City, Vietnam
- posted
- 6 Sept
- **What you'll do:**
- Handle customer inquiries via voice, email, and chat
- Resolve customer concerns and complaints professionally
- Update customer information on the system
- Perform other assigned support tasks
- **Salary & Benefits:**
- Income up to
- **18M - 19M VND/month**
- **100% salary during 2-month probation**
- Social insurance as regulated by labor law
- 24/7 accident insurance
- 14 annual leave days
- Annual health check-up
- Training and career development opportunities
- **Requirements:**
- Chinese Language Proficiency (HSK Level 5 certificate or higher) . Applicants without an HSK certificate will be required to complete the company's language assessment process
- Chinese Typing
Skills
- Minimum 45 words per minute (WPM) using the Chinese Pinyin input method.
- English: B1 level
- **Work Schedule:**
- Rotational shifts with
- **2 days off/week**
- Working hours: 9 hours/shift, including 1-hour break -
- **No overnight shifts**
- **Location:**
- The Flemington Tower, 182 Le Dai Hanh, Ward 15, District 11, Ho Chi Minh City
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