Customer Service (Chinese/Mandarin) | E-commerce Platform

• **What you'll do:**
• Handle customer inquiries via voice, email, and chat
• Resolve customer concerns and complaints professionally
• Update customer information on the system
• Perform other assigned support tasks
• **Salary & Benefits:**
• Income up to
• **18M - 19M VND/month**
• **100% salary during 2-month probation**
• Social insurance as regulated by labor law
• 24/7 accident insurance
• 14 annual leave days
• Annual health check-up
• Training and career development opportunities
• **Requirements:**
• Chinese Language Proficiency (HSK Level 5 certificate or higher) . Applicants without an HSK certificate will be required to complete the company's language assessment process
• Chinese Typing

Skills

• Minimum 45 words per minute (WPM) using the Chinese Pinyin input method.
• English: B1 level
• **Work Schedule:**
• Rotational shifts with
• **2 days off/week**
• Working hours: 9 hours/shift, including 1-hour break -
• **No overnight shifts**
• **Location:**
• The Flemington Tower, 182 Le Dai Hanh, Ward 15, District 11, Ho Chi Minh City