E-Commerce Manager
- company
- Breville | Sage
- location
- Seoul, Seoul, South Korea
- posted
- 17 Jul
- **E-Commerce Manager**
- **About Breville**
- Over the past 80+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people's lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or easily than they'd thought possible in their own home and ultimately allowing them to "Master Every Moment".
- **A career at Breville is truly a one-of-a-kind experience. It's more than working for a global leader; it's an opportunity to be a part of something that impacts people all over the world.**
- **About the role**
- Breville Korea is hiring an Ecommerce Manager. This role is responsible for CJ OnStyle and GS Home Shopping's TV and mobile home shopping operations, and will also lead channel operations and new live-channel development to grow the home shopping and live-commerce channels, while people-managing one team member.
- **Key responsibilities include:**
- 1. Account Management & Sales Planning
- Lead existing accounts CJ OnStyle and GS Home Shopping across TV, mobile, and live-commerce formats
- Lead new home shopping account development by identifying potential partners, evaluating commercial opportunities, and building initial relationships
- Develop annual plans and monthly promotion calendars by account, aligned with sales targets, margin direction, product focus, and inventory availability
- Negotiate key airing slots, promotion support/schemes, pricing structure, margin, key selling points, and GWP support with MDs and channel partners
- Coordinate with Marketing, Logistics, Finance, CS, Demand Planning, and agency partners to ensure accurate, timely execution across pricing, inventory, order, delivery, and settlement
- Monitor competitor activities, pricing, bundle offers, and home shopping trends to identify new growth opportunities
- 2. TV Home Shopping Operation
- Conduct review and alignment with home shopping partners on documentation and compliance readiness for TV home shopping - product certification, marketing claim evidence, mandatory disclosures, pricing approval, promotional terms, and pre-broadcast materials
- Lead cross-functional coordination with Marketing, Global Product, and Compliance-related teams to collect and validate required certification documents, technical information, and marketing claim evidence
- Work with internal teams to ensure inventory, logistics, CS, and system readiness before broadcast
- Lead pre-broadcast product demonstration and training sessions for show hosts and channel partners, covering key features, usage guidance, selling points, and anticipated Q&A
- Monitor broadcast performance and follow up on sales, order, delivery, and customer issues after airing
- 3. Mobile Live Commerce Operation
- Manage mobile live-commerce planning and execution, including schedule alignment, product setup, host briefing, promotion mechanics, and post-live review
- Coordinate live-commerce content planning with channel partners, including key selling points, product storytelling, demonstration flow, customer engagement points, and live-exclusive offers
- Monitor live-commerce execution in real time, including product exposure, pricing accuracy, customer comments, Q&A, stock status, and issue escalation during the session
- 4. CS & Logistics Coordination
- Monitor major order, delivery, CS, and settlement issues related to home shopping campaigns and work with relevant teams for resolution
- Lead coordination with the Logistics team to review and adjust outbound shipment capacity, inventory allocation, and delivery schedules based on expected order volume, ensuring smooth order processing and timely delivery after TV home shopping and mobile live-commerce
- 5. People Management
- People-manage one team member, overseeing task allocation, coaching, performance management, and development support
- **We're Interested in Hearing from People Who Have:**
- Qualifications
- Under 10 years of experience in e-commerce, home shopping, or retail sales/MD roles
- Experience in TV home shopping or live commerce operations preferred
- People management experience or demonstrated capability to manage a team member
- Strong cross-functional collaboration and project leadership skills across Marketing, Logistics, Finance, and CS
- Strong negotiation skills and data-driven decision-making ability
- Business-level English communication skills preferred
- **What we offer you:**
- Opportunity to work for an Australian Stock Exchange listed company
- Flexible work arrangements
- Competitive compensation package
- A fun and rewarding team environment
- Employee assistance program
- Employee discounts of up to 50% on all our electrical products
- **To Apply**
- Come and make your mark with this global leader by applying today via the Apply Now button.
- Breville Group is proud to be an Equal Employment Opportunity Employer.
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