Ada
visit →AI-powered customer experience agents
Ada deploys AI agents that resolve customer inquiries across chat, email, voice, and social without routing to human reps for routine tickets. The platform pulls from existing knowledge bases, help center articles, and backend systems to answer order status, returns, and account questions in over 50 languages. Built for support leaders at mid-market and enterprise ecommerce brands looking to deflect ticket volume while keeping resolution quality measurable through built-in performance scoring.
> what it does for ecommerce
- Resolves tickets across chat, email, voice, and social channels
- Ingests existing help center content without manual intent training
- Connects to Shopify, Salesforce, and Zendesk for order actions
- Scores agent performance automatically to flag low-quality resolutions
- Supports 50+ languages from a single agent configuration