Draft
Request for proposal: Hollowfield Home platform selection
Platform. For ecommerce platform vendors.
- Buyer
- Hollowfield Home (fictional)
- Issue date
- Not yet issued
- Revision
- 1
- Generated
- 2026-10-20 09:00 UTC
1. Executive brief
Hollowfield Home (fictional) invites proposals for the following work package: Platform (software).
What prompted this project: The current hosted platform needs developer time for routine merchandising changes, and its checkout cannot offer the delivery date choices customers ask for. Without a change, seasonal ranges keep launching late.
Priority outcomes: Publish a new seasonal range without developer help; Offer named-day delivery at checkout; Reduce time staff spend on manual order edits.
- How ready are you for proposals?
- Ready for proposals
- How settled is the choice of future platform?
- Undecided
2. Business context
- How do you sell?
- Direct to consumer (B2C)
- What do you sell?
- Physical products
| Country or region | Language(s) | Currency |
|---|---|---|
| United Kingdom | English | GBP |
- How many active products and sellable variants exist?
- Active products: 800 products; Sellable variants: 2,400 variants (estimate)
- What are normal and peak order volumes?
- Normal: 1,500 orders per month (observed, last 12 months) (estimate)
- Do customers hold gift card, store credit or loyalty balances with you?
- No
| Category, brand or market | Why it matters |
|---|---|
| Trade customers | Possible future B2B channel. Not part of launch scope. |
| Outcome | Baseline | Baseline status | Target | Target status | Unit | Period |
|---|---|---|---|---|---|---|
| Publish a new seasonal range without developer help | · | Unknown | · | To agree | · | · |
| Offer named-day delivery at checkout | Not offered | Known | Offered for mainland UK | Agreed | · | From launch |
| Reduce time staff spend on manual order edits | About 10 hours a week | Estimated | · | To agree | hours per week | · |
| Task to demonstrate | Who does it | Sample conditions | Expected outcome |
|---|---|---|---|
| Merchandiser publishes a seasonal collection with 40 products | Merchandiser | · | Live without developer involvement |
| Customer chooses a named delivery day for a sofa | Customer | Large item, mainland UK | · |
| Customer service edits an order after payment | Customer service | · | · |
3. Current environment and constraints
| System | What it does | Status | Criticality |
|---|---|---|---|
| Accounting system | Financial records | Must stay | Important |
| Warehouse management (3PL) | Picking and dispatch | Must stay | Critical to trading |
| Product information spreadsheet | Product data | Needs assessment | · |
- What platform, edition or version and storefront approach do you use today?
- Legacy hosted platform (fictional) on a standard plan with a theme from 2019
11 more sections in the full document.