LiveChat®
visit →The live chat software that gets the job done
LiveChat gives ecommerce teams a customer-facing chat widget plus an agent workspace for handling pre-sale questions, cart recovery prompts, and post-purchase support across web and mobile. Buyers are typically support leads and ecommerce managers at mid-market merchants who need ticketing, canned responses, visitor tracking, and proactive chat triggers tied to cart value or page behavior. The platform pairs with HelpDesk and ChatBot from the same vendor for tiered escalation.
> what it does for ecommerce
- Deploy proactive chat triggers based on cart value or browsed pages
- Route conversations to agents with visitor context and order history
- Connect Shopify, BigCommerce, and Magento for live product sharing
- Track agent performance with response time and CSAT reporting
- Escalate from ChatBot to human agents within one workspace