AI app
Salesforce
Enterprise CRM platform with Commerce Cloud, Service Cloud and Agentforce AI agents covering B2C and B2B commerce, order management, marketing and support.
Listing data refreshed Built from public product pages and documentation. SourcesClaim this listing
ecommerceguide summary
Salesforce is a CRM platform whose Commerce Cloud products cover B2C and B2B commerce, order management, payments and Agentic Search, plus Commerce AI features. Service Cloud handles customer service, contact centre and self-service work, the marketing products personalise and automate customer communications, and Data 360 brings data from other sources together. Agentforce adds AI agents across sales, service and commerce. Salesforce offers free trial options; its Agentforce pricing page publishes no prices.
Why it stands out
Published by Salesforce, with Commerce Cloud sold as part of the same platform as Service, Marketing and Data 360.
What Salesforce does
ecommerceguide editorial- Commerce Cloud covers B2C Commerce, B2B Commerce and Order Management
- Commerce AI and Agentic Search sit within the Commerce products
- Agentforce AI agents run across sales, service and commerce
- Marketing products personalise and automate customer communications across channels
- Data 360 unifies customer data with a connectors directory
- Extends through MuleSoft, Heroku, Slack and AgentExchange (formerly AppExchange)
- Free trial offers available; no list prices published on pricing page
Sources
ecommerceguide profiles are built from public product information and written for ecommerce teams. We do not test products, and paying never changes where a listing ranks.
See something incorrect? Report an update