Careers at Concentrix

Account Growth Advisor E-Commerce (Immediate)

Duties and

Responsibilities

 Assist sellers by doing outbound calls
 Able to advise sellers on their store performances effectively and strictly follow Quality Call flow process on tools pitching
 Able to understand trends on sellers performance and advise sellers accordingly on the best move to gain advantage on revenue
 Build Rapport and seller engagement by
o Warm support on calls
o Accountability & Ownership – calling back on time
o Understanding sellers time
o Proper tone of voice while calling out
o Adjusting to the seller phase and needs
o Escalating matters – incase seller raises issues outside of scope and support
 Capture seller sentiments including
o Help Needed matters
o Positive sentiments
o Negative sentiments
o Innovative Ideas
 Contribute to team effort by making sure daily targets are met before we end the day
 Build sustainable relationships of trust through open and interactive communication
 Follow communication procedures, guidelines and policies
o Adhere to all Zero tolerance policies
 Do not miss any promised callback
 Do not Resolve cases/tickets prematurely
 Do not be Rude to sellers
 Do not violate rules set in place o Adhere to all Standard operating procedure both on client and CNX Side