Customer Care & eCommerce Assistant

• The Customer Care & eCommerce Assistant is responsible for managing customer enquiries, delivering a high level of customer service, supporting the day-to day running of online operations, and assisting with fulfilment and logistics coordination.
• This is a full time role with 4 days in our head office in Warriewood,

Nsw

• Reporting into the E-Commerce Manager, this role will work collaboratively with key stakeholders across the business including ecommerce, marketing, warehouse & logistics, buying & planning, and development & production teams.
• Deliver premium customer care across all touch points, managing enquiries, returns, complaints and online support with a fast, solutions-focused approach.
• Coordinate online orders and fulfilment, working closely with warehouse, logistics, stores and couriers to resolve delivery, stock and order issues.
• Support the day-to-day running of the Bassike websites, including merchandising, product updates, content accuracy and product enrichment.
• Monitor customer care and eCommerce performance, reporting on key trends, fulfilment issues and customer feedback to identify opportunities for improvement.
• Collaborate across the business with Ecommerce, Marketing, Buying & Planning, Finance, Warehouse and Logistics teams to support launches, promotions and a seamless customer experience.
• Experience with Shopify & AP21 preferred.
• BASSIKE is an inclusive and equal opportunity employer. We encourage applications regardless of race, ethnicity, age, religion, gender, national origin, disability status, or any other characteristic protected by law.
• To apply, send a copy of your resume to sabrina.branidis@bassike.com