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E-Commerce Assistant Manager

company
Beiersdorf
location
Ho Chi Minh City Metropolitan Area, Vietnam
posted
25 Sept
  • **I. DIMENSION/ KEY FIGURES**
  • Direct report to: Head of E-Commerce – (Cosmetics)
  • External customers: E-Retailers, distributors, marketplace partners, and third-party agencies
  • Internal customers: Marketing, Supply Chain, Finance, Customer Service, Sales Operations, and other relevant departments
  • Scope: Support the management and growth of assigned E-commerce key accounts
  • **II. PRINCIPAL ACCOUNTABILITIES**
  • Manage the day-to-day business performance of assigned E-commerce key accounts and support delivery of sales, profitability, and growth targets.
  • Prepare monthly and quarterly account plans, sales forecasts, promotion calendars, and performance trackers.
  • Coordinate with E-retailers on daily commercial activities, including product listing, assortment, pricing, promotion set-up, campaign registration, content updates, and visibility execution.
  • Track key account KPIs, including sales, traffic, conversion, stock availability, campaign performance, and promotional ROI; highlight gaps and propose follow-up actions.
  • Support the management and tracking of account P&L, commercial investment, promotional budgets, claims, and expense reconciliation.
  • Work closely with Marketing, Supply Chain, Finance, and Operations to ensure campaign readiness, product availability, timely execution, and issue resolution.
  • Maintain good working relationships with assigned E-retailers and external partners to ensure smooth business operations.
  • Support business-review preparation, including sales updates, campaign evaluation, market observations, forecasts, and performance insights.
  • Monitor competitor activities, marketplace trends, pricing, and promotions to identify opportunities and potential risks for assigned accounts.
  • Ensure accurate and timely reporting of business performance to the Head of E-Commerce.
  • Support ad-hoc projects and other tasks assigned by the line manager.
  • **III. IDEAL CANDIDATE WHO WILL HAVE**
  • **1. Education**
  • Bachelor's degree in business administration, Marketing, E-commerce, Finance, or a related field.
  • **2. Experience**
  • Minimum 3–4 years of experience in E-commerce, Key Account Management, Sales, or Digital Commerce.
  • Experience working with major E-commerce platforms and Enablers is preferred.
  • Experience in sales planning, promotion execution, account management, and budget tracking is an advantage.
  • Experience in FMCG, Beauty, Consumer Goods, or Retail industries is preferred.
  • **3. Competencies**
  • Strong analytical and numerical skills, with the ability to translate data into practical follow-up actions.
  • Good commercial understanding of E-commerce operations, promotions, and account performance.
  • Strong communication, coordination, and relationship management skills.
  • Detail-oriented, organized, and able to manage multiple activities simultaneously.
  • Demonstrates ownership, accountability, and a proactive approach to problem-solving.
  • Able to work independently while collaborating effectively with cross-functional teams.
  • Comfortable working in a fast-paced and highly competitive environment with tight timelines.
  • Proficient in Microsoft Excel and PowerPoint; familiarity with E-commerce platform tools and analytics is a plus.
  • **4. Language Skills**
  • Proficient in spoken and written English.

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