Careers at Unclaimed Baggage
E-Commerce Customer Service
- company
- Unclaimed Baggage
- location
- Scottsboro, AL, United States
- posted
- 19 Oct
- **UNCLAIMED BAGGAGE CENTER** **(OCS, Inc)**
- **OPERATIONS JOB DESCRIPTION**
- **POSITION:** **E-Commerce Customer** **Service**
- **BASIC FUNCTION:** Provide Customer Support for all online sales channels.
- **GENERAL RESPONSIBILITIES:**
- Provide Customer Support for all online sales channels. Respond quickly and in a timely manner to our eCommerce customers questions and concerns.
- Process shipping and returns on all sales channels in a timely manner.
- Maintain and increase our current Customer Feedback scores on all sales channels
- Respond quickly and in a timely manner to all cases opened on current sales channels
- Maintain an efficient workspace and adhere to all standard operating procedures for all product encountered
- Empty trash as needed and maintain a LEAN organized and clean work area
- Work overtime as needed to maintain efficient product flow, online sales, and levels of product
- Excellent verbal and written communication skills. Proficient in Word and Excel
- Keep necessary paperwork and files required for any related product
- Must be able to work independently
- Other duties as assigned by management
- **PHYSICAL REQUIREMENTS:**
- Be able to stand or sit for extended lengths of time
- Must be able to work on computer for extended periods of time
- Must be able to lift light to heavily weighted items regularly
- **SKILLS & SPECIFICATIONS:**
- Good team player
- Excellent interpersonal skills
- Strong communication skills
- Analytical and problem-solving skills
- Decision-making ability and a sense of responsibility
- Able to prioritize, manage time and orchestrate multiple tasks
- Proficient Microsoft office computer skills, including: Word, Excel and Outlook