Careers at AG Jeans
E-Commerce Customer Service Representative (Seasonal/Holiday Temp)
- company
- AG Jeans
- location
- South Gate, CA, United States
- work mode
- onsite
- posted
- 27 Oct
- **Job Overview**
- The Ecommerce Customer Service Representative supports customers through phone, email, and live chat, assisting with order inquiries, product questions, returns, exchanges, and post-purchase concerns. The ideal candidate has customer service experience, preferably in ecommerce or retail, and strong communication, organization, and problem-solving skills. This individual takes ownership of customer inquiries, independently investigates and resolves issues, and provides professional, timely support while following company policies and maintaining a high standard of customer experience.
- **Key Responsibilities**
- Respond to customer inquiries through phone, email, and live chat in a timely and professional manner.
- Assist with order status, shipping and delivery issues, returns, exchanges, refunds, and account inquiries.
- Provide accurate information about products, sizing, fit, fabrics, garment care, and availability.
- Investigate and resolve customer concerns involving damaged items, missing packages, fulfillment errors, and payment disputes.
- Process customer requests and maintain accurate records across customer service and order management systems.
- Work with internal teams, including Ecommerce, Warehouse, and Retail, to investigate and resolve issues.
- Maintain a thorough understanding of company policies, promotions, products, and procedures.
- Identify recurring customer concerns and communicate opportunities for process improvement.
- Manage multiple priorities while maintaining accuracy, organization, and consistent service standards.
- Support additional ecommerce and customer experience initiatives as needed.
- **Qualifications**
- Customer service experience, preferably in ecommerce, retail, or a direct-to-consumer environment.
- Must be able to commit to the full 3-month duration (November through January), including availability during peak shopping weeks (Black Friday, Cyber Week, and post-holiday returns)
- Excellent written and verbal communication skills.
- Experience supporting customers through phone, email, and live chat.
- Proven ability to troubleshoot issues and manage customer concerns through resolution.
- Strong organizational skills, attention to detail, and ability to prioritize in a fast-paced environment.
- Ability to multitask, prioritize, and manage high inquiry volumes during the holiday rush
- Comfortable navigating multiple software platforms and learning new systems.
- Proficiency in Microsoft Office.
- Experience with Shopify, customer service platforms (Gladly), and returns management systems (Loop) preferred.
- Ability to work independently and collaborate effectively with cross-functional teams.
- Interest in fashion, denim, and premium apparel is a plus.
- Hours: Monday-Friday, 7:30AM-4PM, 30-minute unpaid lunch
- This will be a full-time, temporary, hourly and on-site only position, running from early **November through the end of January**.
- Pay: $25.00 per hour
- Expected hours: 40.0 per week
- Work Location: In person