Careers at DevUpLink
E-commerce Customer Support & AI Content Specialist
- company
- DevUpLink
- location
- LK (remote)
- work mode
- remote
- posted
- 23 Sept
- We are looking for a reliable and detail-oriented
- **Customer Support & AI Content Specialist**
- to support customer operations for an e-commerce client using our internal software platform and AI-assisted tools.
- This role is particularly suitable for someone with a background in
- **software engineering, QA, business analysis, technical support, product operations, or other analytical roles**
- who enjoys problem-solving, reviewing AI-generated work, identifying edge cases, and improving workflows.
- This is not primarily a software development role. Instead, you will apply your
- **technical thinking, judgment, attention to detail, and problem-solving skills**
- to real-world customer and operational scenarios.
- You will work with AI-assisted workflows to review customer requests, handle order-related cases, validate AI-generated responses, identify errors or incorrect assumptions, and guide AI tools toward better results. You will also identify software and workflow issues and help improve the overall quality of the operation.
- As part of this role, you will support one of our e-commerce clients in the Christian-focused personalized artwork market. Familiarity with Christianity and the Bible would therefore be highly beneficial when reviewing artwork, customer requests, and related communications.
- **Key Responsibilities**
- Manage customer inquiries and order-related cases from beginning to completion using our internal software platform.
- Analyze customer requests and determine the appropriate action based on available information and provided guidelines.
- Review and validate AI-generated customer responses before they are sent.
- Identify incorrect information, missing details, inappropriate tone, unnecessary assumptions, or other AI-generated errors.
- Provide better instructions or prompts to AI tools when responses need to be corrected or improved.
- Apply logical reasoning and judgment when handling situations that do not exactly match standard cases.
- Review workflows and identify edge cases, recurring problems, or opportunities for improvement.
- Identify and clearly report software bugs, workflow problems, and recurring AI behavior.
- Review and make basic corrections to personalized digital artwork using image-editing and AI tools.
- Verify that personalized content accurately reflects customer requirements before completion.
- Respond to social media messages and comments when required.
- Assist with simple organic social media content during quieter periods.
- **Requirements**
- Strong analytical and problem-solving skills.
- Excellent written English and professional communication skills.
- Strong attention to detail and ability to identify inconsistencies or incorrect assumptions.
- Ability to understand requirements and translate them into appropriate actions.
- Good judgment when dealing with scenarios where the correct answer is not immediately obvious.
- Confidence using AI tools and critically evaluating AI-generated output rather than accepting it automatically.
- Ability to troubleshoot problems and try different approaches when the initial solution does not work.
- Ability to recognize patterns, edge cases, and recurring issues.
- Ability to learn new software platforms, workflows, and processes quickly.
- Basic computer and image-editing skills.
- Reliable, organized, and comfortable working independently in a remote environment.
- **Nice to Have**
- Experience working with generative AI tools, prompt engineering, or AI-assisted workflows.
- Experience reviewing or validating AI-generated content.
- Experience with software QA, requirements analysis, troubleshooting, or bug reporting.
- Previous experience in customer support, e-commerce, or customer operations.
- Experience with Canva, Photoshop, or similar image-editing tools.
- Experience managing social media messages or basic content.
- Good familiarity with Christianity, common Christian beliefs, the Bible, and Scripture, as this role supports a client whose products and customer conversations frequently involve Christian themes.
- Comfortable reviewing AI-generated customer communications involving faith, prayer, Scripture, memorials, and other sensitive topics.
- **Working Arrangement**
- Full-time remote position.
- Approximately 40 hours per week.
- Five consistent working days per week.
- This role is suitable for someone who enjoys combining
- **customer support, technology, AI tools, and practical problem-solving**
- in their day-to-day work. Previous programming experience can be useful because of the structured thinking and problem-solving skills involved, but day-to-day software development is not a requirement for this position.